We are currently seeking an Operations Analyst for an opportunity in Broomfield, CO. This is for a 6+ month opportunity (with potential for extension or conversion).

***Must be U.S. Citizen or Green Card holder****

Length: 6+ month opportunity (potential for extension or conversion)

Location: Broomfield, CO – onsite (may allow for some remote work as well)

Industry: Telecommunications

Responsibilities:

• serve as a liaison between both technical and non-technical stakeholders including analysis of ticketing system and telephony system metrics and data, validation of reporting requirements and development, user acceptance testing of data and reporting development solutions, etc...
• Ability to tracking of key reporting requirements, analysis requests, and data and reporting issue mitigations.
• Ability to provide Project Management assistance with Business Intelligence Reporting and Metrics Development in tools such as Power BI and ServiceNOW and with respect to other applications such as Genesys Cloud, Solar Winds Web Help Desk or other applications.
• Manage team documentation including Data Definitions, Processes and Technical Documentation) - collaborating/coordinating with team members as needed.
• Documentation is stored in various places including Confluence Wiki, MS Teams (document storage) and Team SharePoint
• Partner with reporting development team members, operations team end users (managers, analysts)
• Provide ad hoc analysis projects – deep dives into data flow health or various reporting needs, requirements gathering (end users), tracking requirements through deployment, manage PowerBI reporting health of operational dashboards, and more etc.
• Some of the core tools our BI Reporting team works with includes ServiceNOW (Ticketing), Genesys Cloud (Call Platform), Microsoft Power BI, Microsoft Teams, Atlassian JIRA, Atlassian Confluence, other core Microsoft applications such as Excel, Word, Visio, PowerPoint, etc.

Minimum Qualifications

• Bachelor's Degree or equivalent and 4+ years relevant experience; or 6+ years related experience.
• Strong analytical skills with the ability to identify performance drivers and trends.
• Intermediate to Advanced skills with Microsoft Excel including Data Visualization (Charts/Graphs), Pivot Table, vlookup, SumIf, CountIf, and other key formulas, filtering information to provide quality data and insights, managing data, etc...
• Experience with Power BI reporting and Dashboards
• experience working in the telecommunications industry highly preferred
• may be required to qualify for and pass Public Trust Suitability and Clearance application

If qualified, interested, and available (or know somebody who is), please reply with an updated resume and desired rate for immediate consideration to kara.vanlaeke@comcentric.com