Flatiron School is seeking an Operations Coordinator to join the Operations team! In this role, you will contribute meaningfully to our Career Services program and work with the Operations & Outcomes Reporting Manager to maintain the end-to-end process for student outcomes reporting, as well as support organization-wide outcomes reporting requests. You will work on the Operations team to complete recurring Career Services and reporting tasks; help process data requests regarding outcomes performance; support new and expanding ventures; assist with outcomes document aggregation; and participate in drafting, audit, and publication of the annual Jobs Report.

The Operations Coordinator will work with Career Coaches to maintain consistency of student statuses and documentation. You will interact with students, building rapport to increase participation in outcomes reporting. This role will also include generally supporting the rest of the Operations team in managing student records and systems, and making sure staff have the materials they need to support students at every part of the student journey. This is a very collaborative, cross-functional role. You'll be working with Career Services staff, staff from all other Flatiron departments, and Flatiron students.

Responsibilities:

• Participate in the drafting, audit, and publication of the annual Flatiron School Jobs Report, which entails: development of a project plan, cross-departmental collaboration, editing and calculating the content of the report, and facilitating the third-party audit process.
• Ensure that the organization continues to demonstrate the highest integrity in the collection of data, documentation, reporting guidelines, and release of outcomes data.
• Engage with our graduates as they finalize their work with Flatiron School, ensuring our final contact with the student is a positive experience. Build rapport, clarify outstanding questions, and increase participation in our outcomes reporting.
• Ensure secure and discreet handling of sensitive alumni data and organizational compliance with governmental reporting regulations. Assist the Compliance team with some regulatory reporting.
• Regularly audit data and ensure 100% accuracy in manual tasks. Continue to refine our processes for the collection and logging of student outcomes data and documentation.
• Properly communicate student progress with the relevant team members.
• Create and troubleshoot a variety of tracking lists, schedules, and dashboards in Google Sheets and Looker.
• Write and maintain detailed documentation on processes to be carried out by the Operations team and by other teams.
• Create, maintain, and improve processes that support our teams in providing the best possible experience for our students.
• Respond to incoming support tickets from staff and students in a timely and helpful manner.
• Provide ad hoc support to the rest of the Operations team and to other teams across the company.

Qualifications:

• Excellent written and verbal communication skills.
• Flawless organization skills and strong attention to detail, with exceptional follow-through.
• Must be a fast and adaptable learner.
• Strong experience and passion for working with complex data in Microsoft Excel and Google Sheets. Creation and maintenance of documents for different audiences with different needs.
• Ability to plan, analyze, and execute based on reporting needs.
• Can skillfully manage, prioritize, and complete multiple projects with competing priorities at once while meeting strict deadlines.
• Ability to work with a diverse and cross-functional team in a flexible, fast-paced environment.
• Ability to troubleshoot and look for the root of an issue rather than the quick fix.
• Experience with basic data analysis and report drafting is a plus.
• Not required, but nice to have - experience in any of the following platforms: Slack, Zendesk, Looker, Formstack, Monday.com.

Expected Compensation:

• $60,000 Annually