Job description

Job Functions
The Field Engineer (FE) reports to the Field Operations Manager and is a member of the Operations team.

About Us:
Level 3 Audiovisual exists to empower individuals and organizations to reach their greatest potential. We do so through the pursuit and creation of exceptional experiences. We offer award-winning audiovisual services and systems to organizations around the globe. Everything we do is supported by our Core Values:

• Improve every day
• Do whatever it takes
• Take ownership
• Slow down to speed up
• Learn, share, repeat
• Elevate others
• Above all, build trust

If this sounds like you, you might be a great fit for our team, and we’d love to talk to you!

Job Summary:

The Field Engineer (FE) reports to the Field Operations Manager and is a member of the Operations team. The FE works closely with both the design engineering and operations departments to facilitate the highest levels of communication possible. The primary role of the FE is to configure and commission systems, fabricated and installed by the operations team or our Subs, to the point of zero defects and ready to deliver to the customer. All systems are fabricated in staging labs at Mesa, AZ. At this point, the FE would configure all devices to the point that the system is functioning as engineering intended. The operations team or our Subs will physically install the system at the customer location, at which point the FE will perform the final commissioning of all systems after being fully installed. This includes audio DSP gain structure and measurement, final systems testing, signal routing verification, and final checklists using provided measurement tools. During these tasks, the FE will maintain a high level of communication with the Project Manager, Project Engineer, and Field Operations Manager. Physical office, Home office, and Field time are scheduled in coordination with the Field Operations Manager.

The ideal candidate is someone who enjoys interacting with the equipment and making complex systems designed on paper come to life. Audio quality and performance will be held in high regard as this is a common complaint from customers. Taking time to slow down and document items which can bring continuous improvement and efficiency to the company will be important.
Summary of Essential Job Functions:

• Read and interpret installation drawings and documentation (Signal flows, facilities diagrams, etc.)
• Review engineering drawings before release for construction (AV9000 ER checklist).
• Sit in and participate in kickoff/handoff meetings between engineering and operations.
• Document best-known methods and best practices for configuring and/or commissioning equipment.
• Assist in maintaining and updating all assets related to configuring systems, including default IP address information per device, firmware, software, etc.
• Meet with fabrication technicians during and after fabrication.
• Configure network switches.
• Configure IP addresses for all devices and establish communication.
• Configure Dante audio subscriptions.
• Validate EDID tables and configure all EDID settings on all devices.
• Verify equipment is operational and not defective/DOA.
• Validate all video routes and scaling.
• Configure settings on all devices per the scope of work and direction from the lead project engineer.
• Load audio DSP files and confirm the program is routing and the signal is passing as required. Adjust as needed in staging and in the field.
• Load control system files as needed and test buttons. Control updates and code by others.
• Perform staging checklist (AV9000) before systems are released for installation.
• Direct fabrication technicians to perform changes to installation as needed to deliver a 100% complete system with zero defects.
• Bring design flaws or hardware interoperability issues back to the lead project engineer to be reviewed and revised if necessary.
• Work with the PM to order additional components required due to design oversight or unforeseen hardware operation.
• Provide feedback to the engineering department on design methodology when field issues are discovered to promote continual improvement.
• Verify all systems are communicating and functioning as expected on-site after the field installation/operations team has installed the system.
• Commission gain structure for all DSPs using provided test equipment (calibrated talkbox, SPL meters, etc.) and bring the system up to meet performance specifications.
• Final button press and validation of system operations and interfaces.
• Perform the commissioning checklist (AV9000) before the systems are released to the customer.
• Participate in “postmortem” reviews with the project team to discuss successes and failures.
• Participate in handoffs to the service department.
• Accurately track time to each project using provided web and mobile apps.
• Mentor less experienced FEs brought in to grow the team but may be lacking experience in some specific areas.
• Participate in departmental group meetings.
• Participate in vendor demonstrations and educational sessions when possible.
• Some travel to local sites and remote sites (within the US) is required.
• Provide feedback to the executive team and department managers on where improvements can be made to improve quality, reduce bottlenecks and improve efficiency within the process.

Qualifications:

• Ability to meet necessary deadlines. Systems will need to be completely functional before being packed up for installation.
• Effective interaction between department teams and customers. This role requires communication between multiple team members to understand the scope of the system operation.
• Attention to detail. Ability to bring systems to 100% completeness.
• Ability to follow the process. AV9000 quality management checklists must be implemented on every system, every time.
• Problem-solving and troubleshooting skills. It is expected that the FE can understand and spot a design flaw during configuration and communicate concerns and/or solutions to the lead project design engineer.
• Ability to read AV construction drawings, review for accuracy, and redline/comment as necessary to assist in validating drawings are 100% correct.
• IT network switch configuration and configuring IP settings on devices. Basic network troubleshooting.
• Proficient in working with the following software tools/products: Biamp, QSC, Crestron, AMX, and Extron.
• Windows/Microsoft Office proficient.
• Excel proficient.
• Demonstrate a willingness and passion to learn new techniques and procedures.
• Read and write at or above a college level.
• Read and understand technical documentation (equipment manuals, installation guides, written procedures, and policies, etc.)
• Must possess a valid Driver’s License and be a safe driver (commercial license preferred).

Experience Requirements:

• 5+ years of industry experience with the tasks described herein preferred.

Training \ Certification \ Education Requirements:

• High School Diploma or equivalent
• 2-4-year college degrees preferred
• L3 Installation Training – Review AV Documentation
• L3 Installation Training – Networking Fundamentals
• L3 Testing & Commissioning Training – Audio Testing
• L3 Testing & Commissioning Training – Video Testing
• Avixa CTS Certification
• CTS-D/I preferred
• AQAV QCT, CQD
• Audinate Level 1 and 2
• Qsys Level 1 and 2
• Biamp Tesira
• Crestron DM
• Extron Certification

Abilities Required:

• The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.
• This job description in no way states or implies that these are the only duties to be performed by this employee.
• He or she will be required to follow any other instructions and perform any other duties requested by his or her supervisor.
• There can be significant travel required with this position and you will be provided a typical four-week look-ahead schedule for planning.
• Conduct oneself when on customer property with the utmost professionalism and demonstrate an awareness of the sensitive nature of that work environment.
• Positive and effective interaction with internal and external customers.
• This position is not meant to include “installation tasks” like mounting displays, speakers, projectors, etc.
• Working with ladders or lifts in the commissioning process may be required.

Level 3 Audiovisual is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Job Type: Full-time

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