Job description
Serenity is looking for an Operations Manager in Salt Lake and Utah County metro areas. This role reports to the Regional Manger of Operations. This position is critical in our mission of helping people take back their lives from depression and anxiety. You will be responsible for the strategic alignment and daily operations in our clinic. We are looking for a leader who can lead and grow a team, and puts patient care first. This role is responsible for leading, educating and delivering results for our patients and our employees. The growth of Serenity makes this a great opportunity to advance your career while making a difference for those who need it most.
What You will Do
- Support an environment where staff are engaged while being committed to the highest standard of care.
- Promote an optimal customer experience from the initial interaction through ongoing care in a refined atmosphere.
- Ensure smooth patient flow in a fast-paced environment.
- Lead people and manage processes to ensure adherence to Serenity standards.
- Problem solve customer and staff issues as they arise.
- Conduct daily operations including staff scheduling, office administration, and performance management.
- Lead the hiring, training, and onboarding of clinic staff with the support of recruiters and trainers
What We Need from You
- 3+ years business management/supervisory experience.
- A business degree in Marketing, Communications, Economics or Business Administration from an accredited University or an equivalent of education and/or experience in leading teams and driving business results.
- We will train the healthcare aspects of the position, but you must have proven experience or knowledge in business acumen.
- Positive attitude. Assume positive intent in others and optimizing each situation.
- Bring your out-of-the-box problem-solving skills. Every person is unique, we approach issues that arise with a fresh perspective.
- Direct approach to employee leadership. Stand up and take ownership of the team, the office, and patient outcomes.
- Keen attention to detail. This is a strategic and tactical position where you are in the middle of the action and directing critical processes.
- This position is a critical member of our company’s leadership team that will understand, reinforce, and lead by example in all policies and procedures.
- You will promote and ensure the practice is successful for patients and employees.
- Ability to educate, talk about, and help our customers understand what we offer them, soft sales experience
What We Offer to You:
- Competitive pay
- Medical, Dental, Vision, insurance
- Life Insurance
- Flexible spending account
- Paid time off
- Vision insurance
- 401k
- A fast paced and challenging work environment
- Ability to lead and manage cutting edge technology in the mental health field
- Full Training in the Serenity style of Healthcare
- Open and Friendly, professional office environment
We believe people should live their best lives, and mental health is a substantial segment of total well-being. We bring the same passion we have for improving our patient’s lives to providing a work experience that will help you do your best work, enjoy the time you invest at work, and succeed in life outside of work. We take our people and culture seriously and make it a priority to invest in both.
Serenity Mental Health Centers is an equal opportunity employer. This position is contingent on successfully completing a criminal background check and drug screen upon hire. We currently do not require vaccinations.
Trigger Warning: In this role you will interact with patients that are suicidal and have suffered significant traumas and you will hear their stories as you support them in their healing process. This may be triggering for some candidates.
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