Job description

Job Description

We are hiring a part-time, motivated Operations Manager who will provide a high level of support for The Shroyer Group by managing the internal workings of the company. This role is a key Empire Protector for the growing team. This integrator is the master of systems, consistently seeking new, innovative, and efficient business processes that save time and money. As a key player on the team, this person relishes the opportunity to build, implement, and manage multiple systems, and is seen throughout the organization as the expert on efficiency and systems. This person exhibits a drive to use systems as a strategic tool for creating an advantage for the organization.

The Operations Manager is deeply committed to supporting the growth of the Team Lead and agents in achieving greater and greater levels of success, and to growing his/her own skills and developing into a supportive leader within the organization. As the success of the business grows, this individual will be responsible for overseeing all administrative tasks within the business and ensuring high standards are met with maximum efficiency.

The ideal candidate should be a great communicator who is driven and detail oriented with a strong sense of urgency – but not at the expense of quality. This individual is passionate about real estate, efficiency, adaptable to change, and solutions oriented – but most of all, must value people and love to serve! If this position interests you, send us your resume today!

About Our Team

The Shroyer Group, founded and lead by Caroline Shroyer of Keller Williams Consultants Realty, has helped countless clients in Central, OH find great real estate opportunities since 1995. The Shroyer Group is a group of licensed real estate professionals that believe in providing clients with an exceptional client experience. Helping buyers and sellers in the Central Ohio market as well as helping people with their move outside of the area by connecting them with a real estate professional in another city or state. There's definitely a team culture if you were to see The Shroyer Group agents at work. When you get one of them, you get all of them!

We are a growing team of world-class, driven, educated and highly trained and motivated professionals who have as their primary focus one thing: our clients complete and total satisfaction in all things real estate.

We invite you to join our community of passionate and dedicated professionals.

Responsibilities

· Build, implements, and manages all systems for internal communication, client communication, central database management, and marketing.

· Assists as needed in documenting the systems for customer service, buyer, seller, lead generation, and tracking systems.

· Creates and maintains an operations manual that documents all systems and standards.

· Coordinates the purchase, installation, and maintenance of any/all office equipment.

· Is responsible for assisting with lead tracking and reporting, client events, and onboarding of new agents.

· Review, organize and manage paperwork per legal and compliance related guidelines.

· Assists in the listing and marketing of properties by entering property data, photos, and documents into the multiple listing service (MLS).

· Monitor and ensure all terms of the purchase agreement are met within stated terms.

· Coordinate and schedule closings with title company, lenders, clients, and agents.· Act as liaison between real estate agents, clients, attorneys, escrow companies, and mortgage brokers during the process of a real estate sale.

· Respond to customer needs with urgency and attentiveness, while maintaining an exceptional level of customer service.

· Compile and distribute weekly reports to communicate key information for transparency and informational purposes.

· Management of team’s social media platforms

· Design and coordinate printing of marketing flyers, postcards, and other marketing materials· Plan and coordinate client and team events

· Coordinate team lead and general team schedule to include weekly team meetings· Other duties as assigned

Qualifications:

• Ability to work in the office with the opportunity to work effectively & productively from home

• Detail oriented and highly organized - Crossing all t's and dotting all i's

• Strong written and verbal communication skills• Skilled in time management and the ability to prioritize tasks

• Strong customer service skills

• Excellent critical thinking and problem-solving skills

• Ability to remain calm under pressure - can be the calm in a world of chaos• Technologically savvy

• Enjoy being in a support role

• Marketing skills and creativity

Education, Experience and Licensing Requirements:

• High school diploma or equivalent

• Experience with Microsoft Office Suite

• Experience with Google Suite

• 1–3 years of service and management experience

• 3–5 years of administrative experience, preferably in real estate

• Experience with Canva preferred

• Experience with Social Media Platforms preferred

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Flexible schedule

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Dublin, OH 43016: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How many years of administrative experience do you have?
• How many years of customer service experience do you have?
• Do you have any experience in the Real Estate Industry?
• Do you have any social media marketing experience?
• What did you find most exciting about this role description?

Work Location: Hybrid remote in Dublin, OH 43016

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