Job description

The Operations Support Analyst will provide Level 2 support for the Mainframe, Linux, AIX, Database, SAN, Web Services and Wintel environments.

• 100% remote
• 2nd shift, Tuesday - Saturday (3:00PM-11:00PM EST)
• 12-month contract with extension

Responsibilities:

• Familiarity with navigating Mainframe Applications, NVAS
• To support Mainframe CICS and MQ operations which include but no limited to: Monitoring critical tasks and setting MQ triggers
• Managing job requests and scheduling

• Managing administrative tasks for the Linux, AIX, Mainframe, SAN, Web Services and Wintel areas
• Understanding of SOX controls and auditing

• Standard trouble shooting procedures for hardware and software problems
• Utilize an Interaction/Incident management tool to open tickets on all calls, track open tickets, escalate end-user problems, and follow through to ensure resolution and closure
• Central point of contact for all infrastructure areas including Linux, AIX, Mainframe, SAN, Web Services and Wintel environments
• Interact with various internal support groups to create troubleshooting/administration/escalation/dispatch documentation
• Provide customers with basic analysis, diagnostics, and resolution, taking corrective action in order to achieve maximum customer productivity
• Able to troubleshoot and resolve complex problems reported to the Operations Center
• Analyze impact of problems and escalate appropriately
• Interface with internal and external support specialists regarding problem determination and resolution

Job Type: Contract

Pay: $45.00 - $50.00 per hour

Schedule:

• 8 hour shift

Work Location: Remote

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.