Frozen Food Express is looking for an OS&D Clerk for our Rocky Mount, NC location.

Our strategic vision at Frozen Food Express is to be the premier temperature-controlled LTL carrier in North America. Our mission is to be the safest, most predominant, temperature-controlled LTL carrier, offering best in class service to our customers.

OS&D Clerks are eligible for an attractive benefits package including medical, dental, vision, matching 401(k) retirement plan, life insurance plans, vacation, and sick time.

Responsibilities:

• Maintain accurate records to report all OS&D freight issues on a daily or weekly basis to terminal manager and OS&D Manager
• Research, identify & resolve issues with shipments
• Maintain count list of items received or shipped and check against BOL, recording any discrepancies
• Maintain a clean and organized OS&D area
• Research and resolve all OS&D freight issues
• Identify freight bills requiring special delivery instructions
• Investigate, resolve, and respond to inquiries from customers regarding overages, shortages, and damaged freight issues
• Verify and process paperwork and procedures concerning claims, charges and tracing of freight
• Transfer information from the BOL to the bill format to prepare bills for freight movement
• Create bills to move freight for delivery
• Provide assistance as needed to complete department duties and necessary customer service
• Regular and reliable attendance is required
• Other duties as assigned

Qualification/Skills:

• High School Diploma or GED, or any combination of education and experience.
• Regular attendance is required
• AS400 experience preferred
• Computer skills; advanced knowledge in MS Word and Excel
• Strong customer service skills
• Excellent verbal and written communication and listening skills
• Ability to work independently and in a team environment
• Detail oriented with strong analytical skills
• Must be able to work in fast paced environment with high volume workload with multiple priorities
• Experience in the transportation industry a plus, but not required

The statements above are intended to describe the general nature of the list of job requirements and/or duties performed by the employees and may not contain all capabilities necessary to perform the job at all times due to circumstances. Statements are not intended to be construed as an exhaustive list of all duties. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected to and must be able to perform all such duties and tasks.

Employment will require a criminal background investigation and a drug/alcohol screening. While FFE promotes a drug free workplace, we no longer include marijuana in our comprehensive pre-employment drug screening program for any positions not regulated by the Department of Transportation. Impairment in the workplace is strictly prohibited and we will continue to test for all drugs and alcohol in compliance with our Reasonable Suspicion Policy.

Frozen Food Express is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origins, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, or any other characteristic protected by law.

Benefits: Our competitive benefits package will include health care (medical, dental, and vision), matching 401(k) retirement plan, $25,000 in company paid life insurance, disability plans, vacation, sick time and more. Find out what other benefits FFE has to offer when you choose to start your career with us!