Job description

Position Overview:

Process daily audit of the hotel’s financial data. Handle the requests and transactions of the hotel guests, and coordinate with the other departments as necessary. Help start and maintain Breakfast.

Job Responsibilities:

· Verify each Front Desk shift’s transactions.

· Process credit card transactions.

· Post tax charges to all guest folios.

· Finalize transactions completed during the day.

· Create and/or print required reports.

· File or transmit reports as directed.

· Verify and prepare registration cards for arriving guests

· Prepare folios for departing guests.

· Handle hotel phone system, transfer calls, and take messages for guests as well as hotel staff.

· Take, modify and cancel guest reservations.

· Verify, balance and review hotel suite availability.

· Check in/out guests. Perform “express checkout” duties. Verify departure dates and offer to make future reservations.

· Post telephone charges, valet charges, and other miscellaneous charges to guest accounts.

· Administer guest payment policies.

· Responsible for shift cash transactions.

· Responsible for maintaining hotel key security system.

· Administer guest safe deposit boxes.

· Responsible for knowing hotel emergency procedures.

· Coordinate with other departments to fulfill guest special requests.

· Communicate facilities and services to guests at check-in.

· Answer guest questions regarding local area facilities.

· Notify Housekeeping and Maintenance of any reported problems with suites and/or grounds.

· Carry out any reasonable request by management that is capable of being performed.

· Help Breakfast Attendant by start Breakfast by putting out all items, brewing coffee, cleaning tables, and maintain breakfast until next shift.

Job Types: Full-time, Part-time

Pay: $14.50 - $16.00 per hour

Benefits:

• Employee discount
• Paid time off
• Referral program

Schedule:

• 8 hour shift
• Holidays
• Night shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Required)
• Front desk: 1 year (Preferred)

Work Location: One location

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