Job description

WAYMORE'S GUEST HOUSE & CASUAL CLUB is hiring for an OVERNIGHT MANAGER.

Located in East Nashville, this 93-room boutique hotel offers travelers comfortable rooms in a neighborhood full of homegrown heart & soul. Waymore's is an ode to the patchwork quilt of east side artists, characters, makers & musicians-behind-the-musicians — a new haunt for long hangs, tall tales & no hard feelings. An exciting work in progress, soon to come are offerings that include a rooftop bar, lobby restaurant & bar, music venue, and retail space.

JOB SUMMARY

The Overnight Manager will be responsible for leading the overnight operations for the Front Office, Valet, Housekeeping, and Security.

What you'll do:

• Support all aspects of the guest experience.
• Organize pre-stay communications and planning, working closely with internal departments to create seamless experiences for guests.
• Check guests in and out for their stay in a confident, professional, and personalized manner.
• Take hotel reservations accurately and efficiently; have a comprehensive knowledge of hotel availability and current rates and/or special events.
• Ensure immediate response is given to any and all guest comments and concerns and assist in implementing corrective measures when necessary.
• Monitor performance, develop strategies, and communicate with team members.
• Open, secure, and balance out shift banks to include the verification of all cash, credit card, and room charge transactions during all shifts.
• Maintain a positive relationship with all employees and guests.
• Audit and correct all guest charges and postings for the day.
• Reconcile daily sales activity and close accounts in preparation for the next day.
• Prepare and distribute daily reports.
• Ensure all calls are answered in a courteous, professional, and efficient manner; maintain an accurate log of calls and ensure completion of all items.
• Maintain accuracy with all accounting and billing procedures.
• Possess fluent knowledge of local restaurants, special events, city attractions, amenities, and directions.
• Ensure open lines of communication with all departments and upper management at all times to ensure all hotel needs are met.
• Collaborate with the operations leadership team to establish department goals and metrics.
• Maintain a high level of cleanliness and safety in the work area.
• Maintain an increased awareness of safety issues throughout the property.
• Assist in supervising overnight valet and security.

Who you are:

• You believe in hospitality, deeply and passionately.
• You are proficient with administrative duties and have strong computer skills.
• You have the ability to pick up on software programs quickly.
• You know how important relationships are and you find joy in growing and maintaining new ones.
• You use your time wisely and are an expert in prioritizing and multi-tasking.
• You're thorough, have excellent communication and pay close attention to detail.
• You're patient and able to remain calm in stressful situations.
• You have a strong work ethic and can work both autonomously and with a team.
• A plus: You have experience in room operations, food & beverage operations, or a related field.
• A plus: You have related experience leading teams in a fast-paced, high-end operations environment.
• A must: You like to have fun & be nice.

BENEFITS
We are proud to offer competitive wages and the following benefits for full-time employees:

• Up to 3 weeks paid time off annually
• 50% off discount at most New Waterloo restaurants
• Health, vision + dental benefits
• 401K matching
• Paid holidays
• Volunteer pay
• Tuition reimbursement
• Referral bonuses
• Discounts at our shops, hotels + local partnerships

ABOUT NEW WATERLOO
New Waterloo is an independent hospitality development + management company. We make places that create positive impact within the communities in which we live, work, play, and call home. Our brands include: South Congress Hotel, El Rey Court, La Condesa, Sway, Cafe No Se, Manana, Maie Day, Otoko, Watertrade, Il Brutto, Butler Pitch & Putt, Albert Hotel, and Waymore's Guest House.

New Waterloo is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Overnight shift
• Weekend availability

Ability to commute/relocate:

• Nashville, TN 37206: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel management: 1 year (Preferred)
• Hospitality: 1 year (Preferred)

Work Location: One location

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