Role Purpose

Ensures the successful execution and delivery of all hotel and owner solution products (enhancements, corrections technical requirements and integration) and other ongoing release plan management details to improve owner value proposition.

Key Accountabilities

• Responsible for managing all product roadmap for hotel and owner technology across all regions.
• Working with Owners on in stay experience
  
  • less tech specialist, more business leader, e.g., commercial negotiation with AT&T
  => Tesh savvy businessperson
• Own, direct, and manage hotel and owner solutions portfolio including IHG Concerto
• Responsible for implementation of all guest facing and in room technology across regions.
• Gather, understand and direct the creation of all technical requirements which will define the functionality of all hotel and owner products.
• Partner in decision making surrounding delivery methodologies across the project landscape to drive the most efficient delivery model and increase the speed to market.
• Work in collaboration with Global Technology, Revenue Management, DRM, Brands, Operations, and other business leaders to ensure integration with internal IHG corporate systems.
• Own all user-acceptance testing, hotel user testing and beta deployment activities in preparation for full global deployment. Ensure system is stable and deployment techniques are solid before certifying product for production rollout.
• Own vendor and supplier management and product portfolio management for H&OS group
• Consult globally with all regions, brands, stakeholders, and regional hotel operators/owners/managers to gather feedback.
• Responsible for curating and managing a repository of all solutions, systems and applications deployed globally.
• Responsible for developing regional, IHG internal and external solutions that deliver on the owner life cycle management value proposition.
• Lead and develop teams of highly experienced, motivated and talented professionals.
• Ensuring all products and solutions are appropriate for all regions.
• Facilitate collaboration among internal IHG teams to ensure Brands Standards are met by products and services.
• Ensure integration between all current and future products.

Key Skills & Experiences

Education

• Bachelor’s degree (Master preferred) with progressive work experience in Computer Science/MIS/IT, Business Administration or Engineering or equivalent combination of education and work-related experience.

Experience

• 10+ years in Hotel IT or IT Management role with minimum of 7 years in regional management capacity
• Owner experience
• Demonstrated experience working with multiple cultures and managing hotels/vendors/Owners across different countries within hospitality or related industry.
• Strong architectural foundation and systems level knowledge with a demonstrated understanding of Property Management Systems, reservation systems, yield management systems, point of sale systems, and other hotel-based systems.
• Experience in engaging cross functional working partnerships in a global organization.

Technical Skills and Knowledge

• Strong influencing/consensus building and analytical skills
• Strong leadership, team building, interpersonal and communication skills