Job description

Job Title: Passenger Service Representative

Reports to: Lead Passenger Service Representative

Classification: Salary

Position Location: Home Based

Status: Full Time

Company Description:

Alliance Aviation Group, LLC is a private aviation company, specializing in private jet charter, jet card memberships, aircraft sales, management, parts, and MRO. The company has three different brands including Wing Aviation Group, which is a FAA Part 135 charter certificate operator, focusing on high quality service to customers in the areas of aircraft sales, management, charter, maintenance, parts, and consulting. Wing Aviation Maintenance which is a maintenance company based in Stuart, Florida focusing on high quality service to customers in aircraft maintenance. Finally, Encore Plane Parts which is an aircraft parts sales company based in Orlando, Florida focusing on aircraft parts, specifically, engine sales and leases, aircraft parts and rotable sales.

Role Objective:

Providing extensive customer service with a friendly, calm, and confident personality. Maximize safety and comfort of all passengers, and demonstrates patience for those passengers who need additional assistance.

Essential Job Tasks:

· Work flexible/extended hours with short-notice schedule changes

· Speak/read/write English fluently

· Keep current travel documents

· Work in a physically demanding role

· Comply with uniform & appearance guidelines

· Complete a Department of Transportation (DOT) drug test and background check

Competencies:

• At least 2 years of experience as a Cabin Attendant for Part 135 Charter Operator strongly preferred.
• Ability to multi-task, collect and organize data, define problems and provide required reporting in a timely manner.
• Experience utilizing aviation software preferred, not required; Intermediate computer skills with Microsoft Office.

Work Environment:

· This position requires the ability to work near moving mechanical parts.

· Withstand outdoor weather conditions within an open-air hangar and on the flight line for extended periods.

· The noise level may be loud and use of headset is required.

· Willing and able to work duty periods on sequential days, as well as a varied schedule, including early morning, nights, overnights and weekends.

Physical Demands:

· Able to climb, balance, stoop, kneel, crouch, squat and/or crawl.

· Able to sit without standing for long periods of time.

· Capable of lifting or moving items at different heights weighing up to 75 pounds.

· Able to adhere to the visual demands set in the medical standards established by the FAA.

· Able to hear clearly verbal communications in person, on the telephone, and over a headset with ambient aircraft and passenger noise.

· Possess the stamina needed to work long days, on sequential days, with frequent change in temperatures, climate and weather conditions.

· Must be able to move about the aircraft and perform all required functions freely, effectively and quickly in confined environment.

· Must be able to sit in assigned jump seat with seatbelt and shoulder harness fastened without any modifications.

Travel:

· Travel up to 100% of the time, including nights, weekends, holidays and overnight stays. Able to work extended hours with lack of scheduling control and be ready to report to work with little notice. Willing to relocate based on the Company’s operational needs.

Required Education/Experience:

· Three (3) years proven experience in a similar position.

· High School diploma or GED.

· Meets the Hiring Minimums within six months of the interview date.

· Has no certificate action since the date of the interview.

· Has no misdemeanors or felonies since the interview date.

· Accepts class date within six months of the interview date.

LANGUAGE SKILLS

· Ability to read, analyze, interpret and understand technical procedures and governmental regulations, sometimes quickly and under stressful or emergency situations.

· Able to effectively present information to and respond to questions from management, dispatch, crew, passengers, air traffic control, and the general public.

· Able to speak and be understood in English, including shouted verbal commands during emergency situations.

REASONING/PROBLEM SOLVING ABILITY

· Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

· Capable of interpreting a variety of and multiple instructions furnished in written, oral, diagram, or schedule form.

· Must be able to remain calm, think and react quickly in all types of emergency situations including but not limited to: medical emergencies, aircraft decompression, emergency evacuations, fires, security threats, passenger disturbances, turbulence, etc.

DECISION MAKING & IMPACT OF ERRORS

· Makes decisions to support strategic direction. Decisions tend to be medium range and of medium significance with moderate consequences, but may in unusual situations be significant and have safety-of-flight consequences. Decisions could require additional expenditure of resources if not sound and may impact safety.

· Able to process information quickly and react in a positive manner during unexpected and/or serious situations.

· Capable of controlling personal and emotional responses and acting appropriately under high levels of stress.

Work Authorization:

· Must be authorized to work in the U.S. and be at least 21 years of age by 1/1/20.

Job Type: Full-time

Pay: $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus pay

Work Location: Remote

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.