Job description

Come Join our Successful Dental Practice as a Call Center Representative!

This part-time position is more than just a job, it’s a career opportunity with the ability to learn and grow your knowledge skills and abilities with a cutting-edge dental team. It is our mission to provide the best dental experience to children, offering trustworthy expertly trained dental expertise to every family. Our call center team is a key part of providing great customer service to patients and parents.

The call center representative will handle a multi-office phone system. The call center representative role plays an important part in communicating effectively with patients and maintaining an organized administrative schedule. Our dental office is committed to providing optimal dental care, so if you think you have what it takes to help us accomplish this task, we’d love to hear from you. Compensation will be based on experience.

Benefits:

This part-time position offers flexible shifts between 8:00 am and 5:00 pm and can be tailored to accommodate a specific weekday schedule.

Responsibilities:

• Answering a multi-line system
• Following communication “scripts” when handling different topics
• Proficiently using telephone equipment, i.e. placing calls on hold, transferring calls, retrieving messages from voice mail, conference calls, etc.
• Accurately acquiring and inputting insurance and patient information
• Accurately scheduling all new and existing patients with appropriate providers utilizing scheduling guidelines
• Taking accurate and thorough notes for doctors and hygienists when needed

Requirements:

• Outstanding written and verbal communication skills
• Exceptional phone etiquette and customer service skills
• A friendly, positive demeanor with patients and supported dental office team members
• Great administrative organizational skills
• Strong computer skills and the ability to learn new programs
• Proficient in Microsoft Office, Google Docs, Dentrix a plus but not required
• Exceptional customer service skills
• Dental office experience is a plus, but not required
• Accuracy and attention to detail required

Education:

High school diploma required.

LeBlanc & Associates Dentistry for Children provides all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.

Job Type: Part-time

Pay: $12.00 - $15.00 per hour

Benefits:

• Flexible schedule
• Paid training

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Prairie Village, KS 66208: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: One location

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