Job description

Lead will be the driver in customer satisfaction by demonstrating and maintaining a customer first mentality.
Duties/Responsibilities

• Consistently creates a welcoming environment and experience for the customer.
• Quickly responds to customer inquiries and needs and assists other Leads and Brand Ambassadors when needed.
• Demonstrates a can-do attitude and proactively seeks opportunities to deliver exceptional customer service.
• Applies above average selling skills to engage with customers and provide knowledge of the brand.
• Follows the Company’s Customer FIRST model (Friendly Greeting, Identifying Needs, Responding, Suggesting & Styling and Thanking).
• Leads the customer service experience by setting the pace and standards for all employees and promoting company programs while providing feedback to other Leads and Brand Ambassadors.
• Identified as a specialist associate that can be a role model in all functions of the store.
• Spends at least 60% of the shift performing Leader on Duty tasks.
• Coordinates the go-back process and replenishment from the fitting rooms, cash wrap, and sales floor areas by educating and providing feedback to Brand Ambassadors.
• Ensures that POS is reconciled with accurate balances and all deposits prepared as defined through policy and procedures.
• Supports sales productivity programs and highlights best practices on the sales floor and fitting room utilizing company recognition and incentive programs.
• Partners with visual merchandising team to ensure proper flexing and maintenance of merchandise presentation.
• Leads overall store earning by driving top line sales while managing controllable contribution.
• Understands and utilizes daily sales reports to direct and prioritize tasks.
• Adapts to a fast-paced environment, capable of managing multiple priorities at once.
• Supports all management, visual and sales teams consistently. Provides support in all cross functional departments, including but not limited to, store maintenance.
• Helps set the tone and standards that drive customer satisfaction and that will lead the business to be recognizable within the market.

Job Type: Part-time

Pay: From $15.00 per hour

Benefits:

• Flexible schedule

Experience level:

• 2 years

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• myrtle beach, SC 29579: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 3 years (Required)

Work Location: In person

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