HEALTH TECHNOLOGY SERVICES (UA-HTS-IUBLA)

Come join our team! Health Technology Services (HTS) a division of University Information Technology Services (UITS) has opportunities for Support technicians who will have the opportunity to gain valuable client service experience and technical knowledge that will improve their career marketability. We currently have opportunities for Multimedia Support Technicians at the IU Regional Academic Health Center.

The Indiana University Regional Academic Health Center (RAHC) is a cutting-edge medical education and training complex utilized by Indiana University Health Sciences faculty and staff, IU Health employees, and other health science related entities.

The RAHC is hiring part-time multimedia support technicians.

Department Specific Responsibilities

• Works closely with the Technology Support Specialist. Job duties include, but are not limited to, the following:
• Provides support for the classrooms and conference rooms in the RAHC for classes and other events
• Checks classroom equipment regularly to ensure operability.
• Assists faculty and staff with AV technology, including but not limited to:
  • Web Cameras
  • Microphones and Speakers
  • Projectors
  • Blu-ray player
  • Document camera
• Monitors room schedules and ensuring technology is operational in rooms prior to events.
• Assists with standard systems:
• Desktop and mobile computing device platforms (including Windows, macOS, iOS, Android and others)
• Central systems (email, learning management systems, storage platforms, etc.)
• Campus networking (wired and wireless connectivity)
• Documents all client interactions for research, review, and future reference.
• Follows up with clients until a satisfactory resolution is reached. As necessary, escalates unresolved issues to the appropriate supervisors.
• Moves partition walls.
• Arranges tables and chairs.
• Cleans technology and podiums after each use.
• Committed to providing excellent client service during every single client contact.

EDUCATION

Required

• Currently enrolled as a student at Indiana University.

WORK EXPERIENCE

Required

• Prior client service experience

SKILLS

Required

• Experience with Microsoft Office, Windows and various video conferencing technologies
• Proven technical abilities
• Excellent communication skills
• Ability to adhere to work schedules
• Good teamwork skills
• Encourage and be receptive to suggestions and solutions from others

Technicians must be able to move up to 25 pounds,this position requires the ability use a computer keyboard and mouse and ability to use fine motor skills.

The Regional Academic Health Center

IU Health Sciences Building

2631E Discover Pkwy,

Bloomington, Indiana 47408

$13 per hour

Required to be available to work evening and/or weekend shifts. We require a commitment to work at least 2 full semesters.

Supervisors request availability from each technician before the start of each semester (fall, spring, and summer) to create a semester schedule.

Each week's schedule is based on the semester schedule.

Schedules are set at the beginning of the semester and adjusted as needed.

Shifts are assigned based on a combination of staffing needs, consultant availability, seniority, and attendance history. RAHC technicians are required to work a minimum of 20 hours per week and may work a maximum of 29 hours per week.

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.

Career Level: Part Time Employee

FLSA: Nonexempt

Job Function: Part Time Employee

Job Family: Part Time Student Employee

Click here to learn more about Indiana University's Job Framework.

Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

New employees will be provided with information regarding Indiana University's COVID-19 vaccine policy, which includes the opportunity to request an exemption. To learn more, view our COVID-19 vaccine information page.

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University’s Notice of Non-Discrimination here which includes contact information.

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

Request Support
Telephone: 812-856-1234