Are you technically savvy? Would you enjoy a career that directly supports our veterans and keeps our nation safe and secure?

General Dynamics Information Technology is seeking highly motivated individuals to join our rapidly growing team of technical help desk professionals. Employees in this role will serve as the first point of contact for IT problem resolutions for the Department of Veterans Affairs (VA ESDMS) and will assist customers by researching technical issues, exploring answers, and providing information and alternative solutions.

Possible Schedule Options:

Option 1:

• Start times ranging from 6:30-8 am ET
• Consistent start time for all workdays
• Monday/Tuesday – 6-hour days
• 2 out of 3 days Wednesday through Friday – 4-hour days

Option 2:

• Start times ranging from 6:30-8am ET
• Consistent start time for both workdays
• Option 1: Monday (6 hours)/Wednesday (4 hours)
• Option 2: Tuesday (6 hours)/ Thursday (4 hours)

Option 3:

• Start times ranging from 6:30-8 am ET
• Consistent start time for both workdays
• 6-to-8-hour days Monday/Tuesday

As a highly qualified candidate, you have the ability to thrive in a highly structured environment and are able to efficiently perform root cause analysis to resolve customers' IT software, hardware, and network issues.

A Day In the Life of A Computer Operator II

As a Computer Operator II with GDIT you will have the opportunity to hone and develop your technical skills as you:

• Respond to incoming service calls and/or to self-service ticketing queues on behalf of our client to provide accurate and appropriate information
• Identify, evaluate, and prioritize end-user issues to ensure that inquiries are successfully resolved
• Utilize troubleshooting techniques to resolve hardware, software, and network issues
• Document incident status and solutions in incident database tools
• Diagnose, identify, isolate, and analyze problems utilizing historical database records
• Adhere to established levels of service
• Adhere to established customer service and documentation standards within required time frames
• Adhere to contact center scheduling during hours of operation (24 hours a day, 7 days a week).
• Perform clerical and/or administrative duties as assigned

Required Qualifications

• High school diploma or G.E.D.
• One or more years of related customer service and/or help desk experience
• Availability to work part-time schedule as assigned
• Must reside within a 60 mile radius of our Barbourville facility
• Must be willing to commute to our Barbourville facility
• U.S. Citizenship required per federal contract
• Must be eligible to obtain a public trust clearance

Preferred Qualifications

• Associate's degree or equivalent in a related field of study
• Previous experience troubleshooting software and hardware issues (Windows and MAC O/S, internet systems, and networking)
• Previous experience working with a contact center management database
• Previous experience working with a ticketing system

Applying for a career in GDIT’s Engagement Center is as easy as 1…2…3. To learn more about GDIT’s Help Desk or Call Center positions and our candidate application process please call 833-GDIT-123.

#ITCHelpDesk

#VAESDEG

#TSSCE