Partner Field Representative - California/Oregon
Full Time
Remote
$55,000 - $65,000 a year
Posted
Job description
Summary
Description
UpHealth Inc. - Powering healthcare’s digital transformation
UpHealth combines established services with a new, digital-first approach that doesn’t just adapt to today’s challenges but leapfrogs past them. We can integrate with any existing or emerging system and we already power many of the world’s largest and most trusted health institutions. We serve a U.S. & International network of 30,000 providers, 160+ Behavioral Health providers, and 2,100+ healthcare venues including hospitals, clinics, education facilities and large employers.
Purpose of Role
This technical and logistical service role exists to support and advance UpHealth's mission to improve healthcare equity for minority peoples with limited English proficiency in the Oregon and California area.
Martti is a video technology platform that connects hospital patients with live, remote foreign language interpretation. This platform allows for clear communication between hospital staff and patients with limited English. The platform is accessed through tablets (iPads and similar devices) located inside hospitals. The Partner Field Representative provides the first level of on-site technology support by conducting maintenance related to the tablets/devices. A Partner Success Manager provides the Field Representative with work assignments and schedules. This role is an essential part of ensuring that our client partners view working with Martti as a superior experience that distinguishes us from other video remote interpretation organizations.
The person to fill this support role will be passionate about advancing health equity through improved foreign language access.
The company consists of passionate team members collaborating in an inclusive, satisfying and fast-paced environment. Our shared passion for health equity weaves us into a community that cares deeply about each other and our mission. Team members enjoy a sense of belonging and purpose that sets us apart from other employers.
Core Responsibilities:
Equipment Maintenance and Logistics
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Monitoring Martti devices in hospitals to ensure working order.
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Building and maintaining wheeled carts/stands that carry individual Martti devices.
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Delivering equipment from between hospitals, off-sites clinics and other locations.
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Assisting in replacement of non-functioning equipment.
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Managing the shipping & receiving of Martti related equipment at hospitals.
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Coordinating and implementing movement of equipment to proper hospital departments as directed by Martti Partner Success staff.
Technology Responsibilities:
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Regularly scheduled monitoring and preventative maintenance.
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Conducting software updates on Martti equipment.
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Troubleshooting Martti systems with help desks.
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Adhering to company quality policies and promoting a positive company image by supporting our clients excellently.
Professional Experience, Essential Skills, and Knowledge:
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High School Diploma
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Ability to pass a drug and background check
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Ability to comply with healthcare vendor guidelines for working inside medical facilities
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Basic understanding of Windows and Apple products
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Ability to lift up to 50 pounds
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Ability to be mobile between various sites 95% of the hours worked
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Availability for on-call and off-hour calls and work
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Professional communication skills
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Excellent interpersonal skills
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Mechanical and technical aptitude
UpHealth Core Values:
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Trustworthy
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Accountable
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Integrity
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Respect
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Leadership
Benefits:
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Competitive base salary plus commission
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Medical, Dental and Vision plans for employee and family
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401(k) with company contribution
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Paid time off
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Paid holidays
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Remote work flexibility
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An exceptional, diverse culture where bold ideas and impactful results thrive
Salary Range:
$55,000-$65,000 based on experience
Location:
This position is predominately located in the San Diego, CA area.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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