Job description
The Partner Specialist position supports Account Managers with presales questions. The Partner Specialist will have direct day-to-day contact with the sales force and is also responsible for educating Account Managers on the technologies and resources available to them.
Key Areas of Responsibility
- Answer presales technical or program questions for CDW Account Managers
- Assist Account Managers in providing solutions to their customers
- Educate Account Managers on the products and resources to help them become as self-sufficient as possible
- Review quotes and orders to minimize RMAs and identify potential add-on opportunities
- Work with other departments at CDW to further relationships with customers, CDW, Partners, and Account Managers
- Conduct conference calls with customers
- Obtain relevant industry and/or partner certifications and attend approved outside trainings
- Tracking of sales interactions.
The Partner Specialist may also be responsible for any of the following activities, based on specific role:
- Provide feedback to CDW Product Management and Purchasing concerning stocking levels and sales trends
- Assist in training of Account Managers
- Identify ways to increase partner profitability through program utilization and solution selling
- Achieve assigned revenue and profit goals that align to company objectives
- Assist partners to execute to the mutually agreed upon strategies between the partner and CDW through sales awareness activities
- Identify tools for increasing Account Manager productivity
- Assist Partners with internal marketing efforts at CDW designed to increase sales
- Concentrate on certain areas of technology driven by partner focus or company technology objectives
- Participates in red carpets and customer meetings as appropriate
Minimum Qualifications
- Bachelor's Degree or 2 years' experience in technology sales or pre-sales consultation
- 1 year experience in sales and/or marketing
- Strong passion for learning and teaching others
- Proven group presentations skills
- Motivated and self starting
- Ability to think creatively and come up with proactive ideas that will increase sales
- Strong problem solving skills
- Must be able to communicate effectively and in a constructive manner with management, peers and coworkers
- Concentrate on certain areas of technology driven by partner focus or company technology objectives
- Experience in technology sales
- Relevant partner technical certifications
- Experience working in a fast-paced work environment
COVID-19 Update:
CDW is committed to maintaining a workplace that is free of known hazards and to ensuring the safety, health, and well-being of coworkers and candidates for employment and their families, as well as the community.
CDW requires all coworkers be fully vaccinated against COVID-19, with the only exceptions being a documented, legally required medical or religious accommodation. Prior to starting with CDW, successful candidates will be required to: (i) be fully vaccinated against COVID-19 and provide CDW with proof of full vaccination; or (ii) apply for and receive a medical or religious-based accommodation to be exempt from the mandatory vaccination policy.
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