Job description
About Us:
This is a remote position but would require a week of in-person training at our corporate office in The Woodlands, TX. The role pays $18.50/hr with 15% quarterly bonus potential, benefit options, PTO, 401K, etc. Essential Job Functions:
Emerus is the nation’s first and largest operator of small-format hospitals, also known as community or neighborhood hospitals. Emerus’ leading national health system partners include Allegheny Health Network, Ascension, Baptist Health System, Baylor, Scott & White Health, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS and MultiCare. Our state-of-the-art hospitals are fully accredited and provide highly individualized care. From the moment a patient walks through the door, a team of exceptional medical professionals takes charge, treating patients with speed, compassion and expertise. Emerus’ distinctive level of care earned the Guardian of Excellence Award for Superior Patient Experience in six of the past seven years. More information is available at www.emerus.com.
Position Overview:
The purpose of this position is to assist in managing the company’s outstanding Self Pay receivables and customer satisfaction as it relates to billing for health services provided.
This is a remote position but would require a week of in-person training at our corporate office in The Woodlands, TX. The role pays $18.50/hr with 15% quarterly bonus potential, benefit options, PTO, 401K, etc.
- Responsible for managing all patient phone calls into the Central Billing Office (CBO)
- Provide follow-up to patient voicemails within a 24 hour turnaround time
- Provide resolution to all patient inquiries and involve additional team members/supervisors as necessary
- Develop payment plans as necessary
- Responsible for helping the patient understand the billing process, EOB interpretation, and explanation of eligibility and benefits (may contact payer with patient for further clarification and resolution)
- Manage and maintain outstanding patient balances to ensure accurate reporting of company’s accounts receivable
- Utilize on-line/telephonic resources to verify benefits and ensure claims are processed according to the appropriate benefit levels
- Submit refund requests as necessary
- Work special projects as assigned by Supervisor/Director/CFO
- Document all call activity within the patient account
- Meet position’s goals and objectives related to accuracy and productivity (e.g. days in AR, cash collections, etc.)
- Attend staff meetings or other company sponsored or mandated meetings as required
- Perform additional duties as assigned
- Willingness and ability to work overtime
- High School Diploma or GED, required
- 2+ years experience in a provider setting (inpatient or outpatient), required
- Knowledge of all payors insurance; self-pay after insurance, reimbursements, collections, appeals, claims follow-up and third party billing, required
- Experience with medical records or patient accounting systems, required
- Knowledge and understanding of state and Federal payment laws, required
- Knowledge and understanding of healthcare ‘explanation of benefits’ (EOB’s), required
- Experience with a 10-key adding machine, required
- Proficiency in Spanish preferred
-
Position requires fluency in English; written and oral communication
colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.