TeamHealth has ranked three years running as “The World’s Most Admired Companies” by Fortune Magazine and one of America’s 100 Most Trustworthy Companies by Forbes Magazine in past years. TeamHealth, an established healthcare organization is physician-led and patient-focused. We continue to grow across the U.S. from our Clinicians to our Corporate Employees and we want you to join us.

This is a Hybrid position! After successfully completing training, the Patient Accounts Supervisor will work 2-3 days in-office and the other days from home.

JOB DESCRIPTION OVERVIEW:

Reports to the Patient Accounts Manager and performs direct personnel supervision and management of the employees in the Patient Accounts Department. Management duties are pursued with the orientation that the department personnel deserve fair and honest leadership, effective training and specific performance goals. Operational responsibilities are pursued with the orientation the employer deserves effective management of personnel, cost-efficient planning and appropriate adherence to company policies and management philosophies.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manages and supervises the Patient Accounts Representatives in the functions of posting carrier payments, guarantor payments and applicable adjustments.
• Develops and maintains department policies and procedures
• Designs and maintains job descriptions, conducts performance evaluations, recommends salary increases and initiates appropriate disciplinary action when required.
• Staffs and maintains adequate levels of personnel in accordance with staffing plan
• Cross trains employees to provide adequate back up for vacations, sick days and personnel shortages
• Determines training needs for all positions. Provides planned training agenda for new employees
• Establishes, implements and maintains quality control procedures designed to monitor the accuracy of data keyed into IDX
• Ensures daily balancing of payments and adjustments keyed into IDX
• Develops and monitors the Patient Account employees’ daily production goals
• Develops and coordinates production schedules
• Communicates any and all issues effecting quality/accuracy of accounts to Patient Accounts Manager
• Communicates production delays immediately to Patient Accounts Manager
• Advises and consults with other management staff about issues in the Patient Accounts department that may affect/relate to their department
• Conducts weekly staff meetings to inform staff of changes in policies and procedures and to provide in-service training
• Monitors ETM PIT reports daily
• Reviews and works invoices in escalation roles
• Handles special projects as requested by Management
• Performs other duties as required

Job Requirements

QUALIFICATIONS / EXPERIENCE:

• High school diploma or equivalent
• Over 3 years’ experience posting medical payments or 3 years general medical billing experience on computerized billing system.
• Ability to read remittance advices
• Proficiency in 10-key number pad and adding machine
• Effective telephone communication skills
• Must have strong leadership skills and be able to make informed decisions.
• Must have an understanding of the revenue cycle and how reimbursement is affected
• Mandatory overtime at direction of management

SUPERVISORY RESPONSIBILITIES:

• Manages Patient Accounts Senior(s)