Job description

TimelyMD
Focused on improving health and committing to the whole well being of student populations, TimelyMD offers universities and colleges a comprehensive, custom program centered around clinical care, advanced technology, and expert guidance for the mental and physical health and well-being of their students. TimelyMD’s campus-wide solution provides students one point of contact--anytime, anywhere--to receive quality care and immediate treatment from board certified physicians and licensed counselors, for improving their medical and mental health. TimelyMD’s virtual health and well being programs optimize clinic resources and support clinic staff in delivering quality, on demand care, while inspiring digital transformation for the future of student care and campus health.

The Role
The Patient Care Coordinator will assist the business line Director and Patient Care Advisors with providing industry-leading quality care coordination services while utilizing HIPAA-compliant technology. This position will also communicate with our students, providers, and campuses important medical information and will collaborate across all business lines providing seamless continuity of care. The successful candidate will research, coordinate, and link students with appropriate school, community, or insurance plan resources. The Patient Care Coordinator role is a key contributor to the overall success of the Care Coordination and Basic Needs team.

Work Hours

Flexibility of working evenings and weekends

What You'll Do:

• The selected candidate will be responsible for providing white-glove, compassionate, and high-quality care coordination services to members for all TimelyMD business lines (i.e., counseling, psychiatry, medical, and health coaching) by removing burdens and providing end-to-end resolution to members’ presenting needs in a holistic way and connect members with services that will address a broad spectrum of needs.
• Work as a vital member of an integrated multidisciplinary team responsible for meeting students’ healthcare and basic needs.
• Coordinates with internal and external partners ensuring member and provider requests and questions are handled appropriately and in a timely manner.
• Able to maintain positive relationships with internal and external partners.
• Provide education along with effective and impactful information and solutions to members’ presenting needs, including anticipating needs and acting proactively.
• Thoroughly documents inquiry outcomes for accurate tracking and analysis.
• Responsible for sending text messages, emails or placing phone calls to members who have recently used TimelyMD to identify gaps in services and process and continue servicing our members beyond their visits.
• Collaborates with key point people on college campuses of students/employees who have been referred for further evaluation
• Assists and collaborates with internal and external partners with accommodations letters, records requests, and provider deactivations.
• Maintain all records confidentially and securely.
• Develops knowledge of community resources, and provides referrals to callers through TimelyMD services, medical insurance, and/or community resources.
• Coordinates and collaborates with TimelyMD and external service providers as needed to help members meet medical and emotional goals.
• Maintains caseload, coordinates, and develops appropriate service plans following TimelyMD policies and guidelines.
• Refers cases to care progression as appropriate.
• Performs other duties as assigned while managing workload and assignments effectively.

What You Bring:

• Bachelor's degree from an accredited college or university in a social work or healthcare discipline preferred.
• Minimum of three years experience in customer care.
• Working knowledge of healthcare, telehealth, and wellness programs.
• Previous experience in case management, care coordination, or patient care preferred.
• A keen eye for detail.
• Strong written and verbal communication skills.
• Proficient with a variety of technologies; Microsoft Office, ZenDesk, Zoom, Slack, OhMD, Google Workspace
• The ability to break down referrals with agility, empathy, and thinking critically about the impact of collected information for students.
• Problem-solving skills
• Excellent interpersonal skills and ability to engage with diverse communities
• Ability to work on multiple computer platforms simultaneously to manage caseload in addition to excellent typing skills.
• Experience on multiple levels with computers

Benefits & Perks:

• Unlimited PTO
• No work on your birthday!
• Variable bonus eligibility
• Company-sponsored Health insurance
• Company-paid group life insurance
• Free access to TimelyMD services for you and your immediate family
• Volunteer Time Off (VTO) as an organization to give back to the community

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Please note: You'll need valid U.S. work authorization to join us, as we are not able to offer sponsorship at this time.
TimelyMD provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Pay: Up to $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Evening shift
• Weekend availability

Education:

• Bachelor's (Preferred)

Experience:

• Customer Care: 3 years (Required)

Work Location: Remote

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