Part of the Patient Care Delivery Team. Provides support to a team of healthcare providers within the hospital. Serves as the unit’s centralized focus of administration, information and communication during an assigned shift. Under direct supervision, assist with provision of patient care which may include patient data collection, assistance with transportation, nutrition and comfort. Maintains clerical organization within the unit. Monitors admission, providing follow-up notifications as needed. Participates in a safe, patient-centered care environment with quality patient care delivery, efficient patient flow and effective communication with the healthcare team.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3.7 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 35 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology.

Required Skills

• Written and verbal communications, interpersonal skills
• Basic organizational skills
• Basic computer skills including the use of Windows and Mouse
• Demonstrated team member abilities
• Ability to follow directions as outlined in policies or given by supervisor

Required Experience

• High school graduate or GED
• 1-2 years hospital/healthcare experience in clerical, unit clerking or Medical Assistant preferred
• Basic knowledge of medical terminology or completion of course within six months
• Current BLS certification
• Non-violent crisis intervention training annually (for ED only)