Job description

Patient Coordinator Position | West Chester, OH

Full Time Position

Looking for a place where you can truly make a difference and grow in your career? Join us on our mission to inspire & enable people to live life to the fullest!

ABC Physical Therapy, part of the Ivy Rehab Network, is looking to hire a Full Time Patient Coordinator to support our West Chester location.

We are seeking a driven individual with a passion for assisting others live life to the fullest. Our Patient Coordinators are the first point of contact for our patients. In this role you will be handling the day-to-day administrative operations while also making a lasting impression on our patients.

WHAT YOU WILL NEED

• Proven exceptional customer service and patient care experience
• Ability to self-motivate with the drive to exceed patient expectations
• Ability to work in a fast-paced environment while consistently maintaining a positive attitude
• 3-5 years administrative/office experience in medical field
• Strong oral and written skills and ability to work well under pressure
• Ability to adapt and be flexible with changes in workload
• Knowledge and experience using Microsoft applications (Excel, Word and Outlook programs)

WHAT YOU WILL DO

• Complete daily general office and administrative duties
• Engage with patients and teammates in support of our positive, inclusive care environment
• Oversee the collect of required insurance co-payments and patient registration, as well as document and reconcile daily schedule
• Process payroll accurately and according to procedures
• Provide outstanding and professional customer service to ensure efficiency and promote a positive patient experience
• Coordinate and maintain patient extended authorizations and updated prescriptions, as well as verify insurance benefits
• Monitor incoming phone calls and clinic visitors to ensure accurate, timely, and positive clinic communication, facilitation, and presentation
• Seta highly level of professionalism by adhering to all HIPAA regulations regarding patient confidentiality and record keeping
• Guide the Patient Representative with questions and supervise the functions of the front desk

WHAT WE OFFER

• Competitive pay and bonus incentives
• Premium benefits package, including 401(k) match, medical, dental, vision and PTO
• Exceptional continuing education and career growth opportunity
• Industry-leading professional development
• Community outreach and service initiatives

WHO WE ARE

A Leading Provider of Outpatient Rehabilitation

Ivy Rehab is an extraordinary network of 300+ best-in-class outpatient physical, occupational, speech and ABA therapy clinics in the Northeast (CT, NJ, NY, PA, DE), the Midwest (IL, IN, MI), and the Southeast (NC, SC, VA). With over 2,300 teammates and growing rapidly, our network consists of multiple brands in 11 states. Clinics within our network are dedicated to providing exceptional care and personalized treatment to 7,500+ patients - both adults and children - every day.

“It’s All About The People” at Ivy —our teammates, our patients, our referral sources, and the communities in which we operate.  Find out more about our mission, values, and culture here!

Ivy Rehab Network is an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process.

IvyRehab.com

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Computer skills: 1 year (Preferred)
• Customer service: 3 years (Required)

Work Location: One location

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