Job description

About us

Nirvana Healthcare Management Services is a medium business in Newark, NJ. We are supportive, customer-centric and innovative.

Our work environment includes:

• Modern office setting
• Growth opportunities
• Lively atmosphere

NIRVANA HEALTHCARE MANAGEMENT SERVICES

Nirvana Healthcare Management Services (Nirvana) comprises a network of practitioners working cooperatively to deliver high-quality medical services. Our experienced, compassionate providers are committed to building long-term relationships with our patients. Nirvana provides primary and specialty services to Essex County. Nirvana provides a personalized, multi-specialty approach across its seven locations in Newark and East Orange. Nirvana enables its medical professionals to deliver excellent patient-centered results, while also delivering an enhanced approach to their diagnoses and treatments, utilizing Healthcare Report Cards, containing medical histories, to identify patients who are at higher risk for a specific condition. Finally, Nirvana accepts virtually all insurance plans, a major advantage that differentiates Nirvana from many other healthcare providers.

IS NIRVANA HE RIGHT FIT FOR YOU?

To help you make that decision, visit our webpage: https://nirvanahealthcare.com/about/

POSITION: Patient Coordinator, Department of Administration

JOB DESCRIPTION:

The Patient Coordinator, who reports to the Office Manager, assists patients who have been scheduled for in-house diagnostic testing and works cooperatively with diagnostic technicians to ensure the efficient flow of test procedure/s and a positive patient experience. The Patient Coordinator also ensures that prior authorizations have been obtained, verified, and updated in accordance with the Healthcare Report Card and the requirements of the Axial Team. This “hub” position encompasses networking with Front Desk, Axial Team, and technicians—and can involve complex, confidential issues. The Patient Coordinator oversees and coordinates various administrative and technician-support tasks while achieving the successful completion of daily schedules. The position serves as a primary operational and clinical point of contact for numerous internal constituencies.

QUALIFICATIONS:

• High school diploma
• Minimum of 2 years of work experience in an office environment
• Proficiency in Microsoft software applications
• Excellent verbal and written communications skills
• Demonstrated sensitivity to customer needs

REQUIRED SKILLS:

• Committed to providing exceptional patient service
• Able to accurately review and analyze data
• Ability to delegate and explain specific tasks
• Effective communicator (verbally and in writing) with both medical and nonmedical staff
• Demonstrated problem-solving capabilities

HIGHLY DESIRABLE SKILLS:

• Ability to foresee potential problems and develop solutions
• Emotional intelligence—a requisite leadership skill
• Clerical experience
• Organized, goal-oriented, and able to multi-task

RESPONSIBILITIES:

• Reviews daily schedule gaps to identify and implement add-ons
• Ensures that all technicians meet their daily goals
• Communicates regularly with the Front Desk concerning add-ons and clerical errors
• Communicates regularly with the Axial Team to obtain the needed authorizations
• Plans seven days ahead to ensure that all schedules are filled
• Ensures that no “yellow faces” or “red faces” appear on the patient check-in screen
• Communicates with the Office Manager (or Director) throughout the day at three intervals (11 am; 2 pm; 4 pm) to monitor patient numbers
• Ensures that all relevant studies/reports are accurate/up-to-date (or have been ordered) before patients enter their examination rooms

ESSENTIAL COMPETENCIES:

• The ideal candidate, through previous life and work experience, has developed the following important skills: Excellent time management; attention to details; precision and accuracy in written reports and records
• A professional and personable demeanor, including maintaining composure in stressful situations, reliability, and integrity

COMMITMENT TO DIVERSITY:

Nirvana is an equal opportunity employer, committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, and local laws.

Job Type: Full-time

Pay: $16.00 - $21.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Newark, NJ 07107: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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