Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal.

The Practice Coordinator works as a member of the assigned department team to design and implement quality improvement initiatives. In addition, the Practice Coordinator works in conjunction with the Practice Manager to organize departmental responses to complaints and facilitates process improvement and customer service as needed and identified by the Chair, FPA Physicians, Administrative Director, or Practice Manager. The position reports to the Practice Manager.

Duties and Responsibilities:

• Develop and implement tools for assessment of quality and service. Assure timely collection of weekly material for FPA Leadership Committee.
• Coordinate all aspects and functions of the FPA Leadership Committee.
• Assist the Practice Manager with patient rounding coordinating all efforts in conjunction with the FPA Leadership Committee.
• Monitor and manage all Front Desk staff to assure the principles of AIDET and all departmental policies are being applied to all patient encounters.
• Assist the Practice Manager in tracking and analysis of satisfaction surveys, mystery shopper and ACD reports.
• Coordinate responses to patient and physician complaints. Investigate and draft written responses to patients and physicians. All responses should be discussed with the Practice Manager and/or Medical Director. Complaints about staff or support services should be discussed with the Practice Manager. Complaints about medical care received needs to be discussed with the Medical Director.
• Develop training programs for Front End staff when appropriate to assure our patients receive the best possible customer service.
• Assist the Practice Manager with staff support including but not limited to ordering supplies, addressing facility issues, identifying possible HR problems.

Education:

• Associate degree or equivalent experience.

Experience:

• 1 year of health care experience with customer service skills.
• Knowledge of office and administrative practices
• Ability to problem solve and make decisions
• Excellent written and oral communication skills
• Exceptional attention to detail, accuracy and discretion

Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity and inclusion are drivers for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together and participate actively as a leader within the Mount Sinai Health System by:

• Serving as the primary resource management representative of the Mount Sinai leadership teams, committees, etc., and acting as the primary executive leader interface between Mount Sinai and key executives from the health systems’ vendors and partners.
• Engaging with relevant thought leaders and policy-makers at the federal and state levels, and representing the Health System as assigned.
• Using a lens of equity in establishing and promoting policies and procedures and providing opportunities for all to thrive.
• Confronting racist, sexist or other inappropriate behavior and challenges exclusionary organizational practices and serving as a role model to promote anti-racist behaviors.
• Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.

We work hard to acquire and retain the best people, and to create a welcoming, nurturing work environment where you can develop professionally. We share the belief that all employees, regardless of job title or expertise, can make an impact on quality patient care.

Explore more about this opportunity and how you can help us write a new chapter in our story!

Who We Are

Over 42,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.

Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai Morningside (formerly Mount Sinai St. Luke’s), and New York Eye and Ear Infirmary of Mount Sinai.

The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression.

EOE Minorities/Women/Disabled/Veterans

Compensation

The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $15 - $33.5863 Hourly. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.