Job description
Saint Joseph Mount Sterling is a not-for-profit faith-based hospital located in Mount Sterling Kentucky. The hospital was founded in 1918—formerly known as Mary Chiles Hospital—and now serves as a 42-bed community hospital for the residents of Bath Bourbon Clark Menifee Montgomery Nicholas Powell and Rowan counties. CHI Saint Joseph Health supports 5000 active employees 8 hospitals specialty clinics and a Medical Group with more than 200 locations across Central and Eastern KY. CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health in 2019. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.
Responsibilities
Job Summary / Purpose
This position contributes to the fulfillment of the CHI Saint Joseph Health mission and vision by working closely with leadership to strategically identify Patient Experience needs for CHI Saint Joseph Health. Responsible for supporting system-wide programs, initiatives, projects and interventions focused on ensuring that our patient’s experience is consistent and exceptional. The Patient Experience Coach will work closely with hospital leaders to identify, prioritize and plan improvement efforts through data analysis and observation.
Essential Key Job Responsibilities
- Provide internal coaching and consulting to hospital leadership and frontline staff in order to drive patient experience improvement/goals. Regularly observes workflow of front line staff and provides recommendations for improvement when appropriate. Must be comfortable with coaching in the moment when appropriate.
- Round on and engage patients and families directly to improve the patient experience and respond to service failures.
- Assist in implementation and maintenance of patient experience efforts in the hospital and ED.
- Provide recommendations to local leadership regarding data analysis and observations.
- Participate in patient experience team meetings, PFACs, grievance and other action committees to provide support, feedback and guidance.
- Other duties as assigned.
Qualifications
Minimum Qualifications
Required Education (for CHI Leadership Job Levels from Supervisor through President)
Required Education for Staff Job Levels
Associate’s Degree and minimum of 1 year experience in the discipline OR 3 years’ experience in the discipline OR Bachelor’s Degree and no experience
Required Licensure and Certifications
Licensure and certification required in alignment with clinical background if applicable.
Required Minimum Knowledge, Skills and Abilities
1 year of healthcare experience.
Practices excellent active listening and coaching skills.
Ability to manage multiple tasks and priorities in daily and long-term assignments.
PREFERRED Qualifications
Experience with the CAHPS survey process.
Clinical experience or licensure
Available Pay Transparency Information
$19.73 - $27.13 /hour
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