Job description

Description:
GENERAL SUMMARY OF DUTIES: Responsible for greeting patients. Responsible for checking the patient in by verifying demographics, insurance, collecting co-pays and balance due and checking out patients.

ESSENTIAL FUNCTIONS:
1. Greet patients in a friendly manner, verify their demographic and insurance information is correct, collecting co-pays and balance due.

2. Check out patients in a friendly manner, schedule follow up appointments.

3. Other duties as assigned- i.e. assisting other departments

Requirements:
EXPERIENCE: Minimum of one year experience in customer service setting, preferably six months receptionist experience in health care setting and experience with office equipment.

REQUIREMENTS: Excellent customer service skills. Flexibility to work nights and weekends

KNOWLEDGE:
1. Knowledge of reception tasks, office policies/procedures, paperwork.

2. Knowledge of how to use office equipment

3. Knowledge of customer service concepts and techniques

4. Knowledge of facility and surrounding facilities to assist or direct patients to other locations accordingly.

SKILLS:
1. Interpersonal skills necessary in order to deal effectively and courteously with patients and families and co-workers

2. Skill in customer service principles by creating a pleasant waiting room atmosphere

3. Following the HIPAA guidelines exchange patient related information with a variety of clinic personnel.

4. Typing skills preferred

5. Skill in using office equipment and handling paperwork/filing adequately

ABILITIES:
1. Ability to communicate clearly in person and on the phone and establish/ maintain cooperative relationships with patients, families, physicians, staff and other visitors

2. Ability to organize and prioritize tasks effectively

3. Ability to read, understand and follow oral and written instructions in English in order to prepare medical records charts, generate and prepare fee slips, and schedule appointments

4. Ability to review and enter patient information accurately

5. Ability to file correctly by alphabetic or numeric system

6. Ability to drive from one location to another

7. Ability to perform while under stress

8. Must be reliable

9. Must possess sufficient dexterity to perform the essential responsibilities

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