Patient Service Associate

The Private Diagnostic Clinic (PDC) of Duke Health is the world-class, multi-specialty physician practice comprised of 140 clinics located throughout North Carolina. The PDC recruits the top physicians and employees and retains them by offering competitive salaries and benefits and a supportive work environment where passion and purpose connect.

To learn more about our culture, visit: https://www.youtube.com/watch?v=D4Mq59-No-k

We are seeking a PATIENT SERVICE ASSOCIATE for our Duke Eye Center clinic at the South Durham location to serve as the first point of contact for our patients upon arrival for appointments. This role includes participation in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling.

• You seek to deliver outstanding customer service with each and every customer encounter.
• You have excellent communication, computer and multi-tasking skills.
• You thrive in fast-paced healthcare environment and enjoy working as part of a team.

• Prepare for clinic visits by reviewing next day patients and completing next day preparation activities, enter pre-visit orders and prepare new patient charts.
• Check-in patient upon arrival in the practice according to established procedures; including, patient identification and verification in electronic health record and entering and editing information as needed.
• Present and educate patients on required forms and obtain signature as required by policy and procedure, collect and post co-payments and balances on accounts due, copy, file and distribute insurance cards.
• Coordinate all labs/procedures as requested. Maintain private physician office charts.
• Prepare and audit encounter forms for completeness and accuracy before batching forms or charge posting in the electronic health record.
• Schedule tests and procedures and complete and distribute ancillary service requisitions.

• Requires knowledge of basic grammar and mathematical principles normally acquired through high school education
• Minimum of one year of work experience in directly communicating and providing service to patients or public is required.
• Experience in effectively coordinating multiple tasks or activities is required.

• Ability to communicate professionally, in both verbal and written communication
• Basic PC and data entry skills
• Knowledge of medical terminology
• Ability to organize and prioritize work and work effectively under stressful situations

The PDC aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values