Job description

JOB DESCRIPTION OVERVIEW:

The Patient Service Representative is responsible for the greeting and registration of all patients and guardians who present at Children’s Hospital Urgent Care.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Represents Children’s Hospital Urgent Care by displaying a respectful and caring manner with patients and their families. Independently problem solves and utilizes resources to obtain patient information when patient is unable to communicate. Maintains confidentiality of patient information.
• Creates a welcoming environment and acts as a patient advocate
• Initiates the patient registration process obtaining demographic information, insurance data and collection of fees associated with the patient visit
• Attends training sessions and meetings as required
• Answers phones directing inquiries to appropriate parties
• Filing, copying, faxing
• Complies with quality assurance, HIPAA, customer service, infection control, and safety guidelines and other policies as set forth.
• Interacts calmly, respectfully and in a friendly manner with other representatives of services at Children’s Hospital Urgent Care. Refers patients to proper resources including transfer, follow up and appointments as necessary.
• Participate in development and implementation of general policies and procedures to provide for the physical and emotional comfort and safety of patients. Maintains competence through continuing education and in-service training.
• Ensures cleanliness of office and clinical environment.
• Prepares summary reports and deposits at the end of each shift.
• Communicate patient load with nurse and provider.
• Other duties as assigned and requested.
• Attendance and being on time, ready to work your scheduled hours is an essential job requirement.

QUALIFICATIONS / EXPERIENCE:

• Associates Degree preferred, High School diploma from an accredited institution required
• Minimum of 1 year experience in a pediatric medical office setting preferred
• Previous experience in medical office setting required
• Current PALS certification preferred

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to perform patient intake and document problems appropriately
• Ability to identify critical illness and act accordingly
• Working knowledge of medical terminology
• High degree of verbal communication and interpersonal skills to provide emotional support
• Ability to address and resolve conflict in a professional manner
• Ability to maintain strict confidentiality
• Ability to be flexible
• Excellent written communication skills.
• Ability to perform detail-oriented work.
• Ability to work independently yet in conjunction with a team.
• Ability to adapt to a changing and growing atmosphere.
• Ability to speak in a group setting. Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Courteous and professional demeanor.
• Willingness to work as a team player to meet common goals of the facility.
• Demonstrates excellent verbal and written communication skills.
• Ability to work under pressure and meet deadlines.
• Excellent customer service skills.
• Ability to maintain a professional demeanor and composure when handling difficult clients/stressful situations.
• Promote positive department morale through effective teamwork.
• Bilingual skills a plus.

PHYSICAL / ENVIRONMENTAL DEMANDS:

• Job performed in a well-lighted, modern medical setting
• Potential exposure to illness/disease
• Potential exposure to hazardous chemicals/materials
• Occasional travel locally
• Occasional lifting/carrying (20 pounds or less)
• Moderate to high stress level
• Prolonged sitting/standing/bending
• Prolonged computer/PC work/telephone use

This position may require manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, office machines (copier, scanner, fax) and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions. Also, may require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule and/or more than five days per week.

DISCLAIMER:

Cooperative, positive, courteous and professional behavior and conduct is an essential function of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor. Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.

The information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.

Job Types: Full-time, Part-time

Pay: $13.00 - $14.00 per hour

Schedule:

• 10 hour shift
• 8 hour shift
• Evening shift
• Monday to Friday
• Weekends

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Medical office: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

• No

Work Location: One location

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