Job description

Hello – My name is Karina Quiroz and I am the PSR recruiter at Family Health Centers of San Diego – I have multiple locations ready to hire great candidates like you and I'm looking to fill these positions soon. I will be reviewing all applications and will be calling individuals for interviews.

For nearly 50 years, Family Health Centers of San Diego (FHCSD) has provided affordable, high-quality health care and supportive services to all San Diegans. FHCSD is proud of the diversity of its staff as a reflection of the communities it serves. The reward of working at FHCSD is more than a paycheck and excellent benefits; it is the impact and contribution to the San Diego community that employees value most. If you are passionate about improving the overall health and livelihood of your community, FHCSD is looking for people like you.

Family Health Centers of San Diego (FHCSD) is looking for a Patient Service Representative to be the first point of contact at our clinics - greeting, registering patients, and placing patient information into the electronic record keeping system. In addition, the Patient Service Representative will schedule appointments, collect specified payments, and complete insurance eligibility verification. They will follow policies and procedures in collecting and handling cash. Dependent upon the size of the area responsible, the employee may encounter a high volume of patients.

Responsibilities:

• Effectively manage the patient check-in and check-out process from start to finish to include identification verification, update or confirm demographic and insurance information, and ensure appropriate forms are provided and completed accurately.
• Collect specified co-pays and payments from patients per coverage specifications, and from self-pay patients. Screen for eligibility and financial assistance.
• Ensure patient information is placed into the Electronic Health Record accurately and in a timely manner.
• Contact patients to schedule appointments and make reminder/recall notifications.
• Regularly display a proactive approach to customer service by listening to the patient, taking ownership of solutions, and accurately identify customer needs through involvement of leadership in resolving concerns.
• Perform general clerical duties (i.e., scanning information, tracking data, receiving and sorting correspondence and packages) in an accurate and efficient manner.
• Performs other duties as assigned.

Requirements:

• High School diploma or GED equivalent required.
• Medical Assistant Certification, CNA certification, or Medical Terminology course preferred.
• 1-year experience in community healthcare preferred.
• Bilingual English/Spanish required.

Rewards:

• Job type: Regular Full Time
• Competitive Salary with Excellent Benefits
• Retirement Plan with Employer Match
• Paid Time Off, Extended Sick Leave and Paid Holidays
• Medical/Dental/Vision/FSA/Life Insurance
• Employee Discounts and Wellness Programs

FHCSD was founded by community activists working towards a common goal: caring, affordable, high-quality medical care for all. We are proud to continue this mission today as we provide accessible services to over 210,000 patients across San Diego County. The successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved.

Job Type: Full-time

Pay: $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

COVID-19 considerations:
Proof of COVID vaccination required.

Application Question(s):

• Are you available for Saturday rotation?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)

Language:

• Spanish (Required)

Work Location: One location

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