Job description

GENERAL JOB DESCRIPTION: Perform all responsibilities of the reception area, which primarily involves; checking in and checking out patients, scheduling new and follow-up appointments, verifying insurance benefits, and collecting payments due at time of service.

ESSENTIAL FUNCTIONS:

· Answer telephones, schedule appointments and redirect to appropriate departments as needed.

· Schedule and reschedule appointments for patients with attention to all insurance rules and limitations per physician preferences, including physical therapy appointments.

· Confirm appointments in advance; reach out to patient when necessary.

· Prepare schedules for clinic and identify any issues prior to visit.

· Greet patients, check-in and help patients complete necessary intake forms.

· Confirm, capture, and correct any changes in patient demographics and insurance.

· Verify insurance and obtain benefits as needed; identify remaining deductible amount and/or copay to collect.

· Collect patient payment according to the patient’s benefits and as noted within the EHR and other applicable software.

· Collect and scan patient’s insurance card and photo ID.

· Mail no show letters daily.

· Review daily superbills for completion from clinic team, make edits necessary to collect proper time of service payment due at check-out.

· Balance payments received and prepare deposit daily.

· Complete all scheduling tasks, messages, requests, referrals, and faxes.

· Return voicemails as well as making second and third attempts to patients who have left voicemails.

· Provide EOB to patients and thoroughly explain balance as needed.

· Fax DWC forms to proper recipients.

· Collate, sort and identify a variety of medical information for scanning/queuing into EMR system

· Sort faxes and assist with any fax failures and distributing to appropriate departments as needed.

· Assist with Release of Information requests by completing in office or sending to third party accordingly.

· All other duties as assigned.

Job Type: Full-time

Pay: $15.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Preferred)
• Medical receptionist: 1 year (Preferred)
• Insurance verification: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: One location

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