Job description

Radius Global Solutions is a leading provider of integrated omnichannel customer engagement services and technology.

Our executive team has been together since 1995 and continues to expand and advance the company’s capabilities. We have 4,000+ employees across 14 locations and our team has the knowledge and expertise to provide reliable, consistent service.

PURPOSE OF THE PAYMENT PROCESSING TEAM LEAD:

Supervise and oversee payment processors as they process payments in collection software. Ensures that client expectations are met according to each client’s Agency Work Standards.

DUTIES AND RESPONSIBILITIES OF THE PAYMENT PROCESSING TEAM LEAD:

• Oversees daily payment processing done by payment processors to maximize productivity and accuracy.
• Post payments to proper accounts.
• Post adjustments as instructed
• Record insufficient funds to customer accounts.
• Run daily reports
• Process inactive checks for clients.
• Deposit Payments to bank
• Preform payment traces as needed (Audit prep)
• Oversees payment processing mailboxes to ensure all are handled with in a timely manner
• Oversees refund process
• Process or oversee daily deposit reconciliations
• Ensures all reports are delivered
• Adheres to the practices outlined in the Radius Global Solutions information Security Management system, including:
• On an ongoing basis throughout my employment, will understand and promote the Radius Global Solutions Security Management system.
• Being a full participant in the culture of security at Radius Global Solutions.
• Maintains client expectations by being accurate and thorough with all activities related to the individual business client accounts.
• Assist with compiling information for audits
• Accurately and efficiently inputs information in new business client’s forms that pertain to accounting.
• All other duties as assigned

EDUCATION AND EXPERIENCE OF THE PAYMENT PROCESSING TEAM LEAD:

• High School diploma, GED or equivalent experience and/or training required.
• 3 to 5 years’ experience as a Payment Processor or equivalent experience
• Candidates must have proven data entry skills.
• Excel experience required.

QUALIFICATIONS OF THE PAYMENT PROCESSING TEAM LEAD:

• Proven ability to prepare accurate reports in a timely manner and to consistently meet deadlines.

KNOWLEDGE, SKILLS AND ABILITIES OF THE PAYMENT PROCESSING TEAM LEAD:

• Excellent communication / interpersonal skills. Ability to communicate with internal and external customers in a pleasant manner.
• Accurately entering information into Excel spreadsheets and proprietary accounting programs
• Proficient use of MS Excel and other software as needed.
• Ability to use good judgment, use decision making skills, prioritize, be organized and pay attention to detail.
• Ability to handle confidential information.

WORKING CONDITIONS OF THE PAYMENT PROCESSING TEAM LEAD:

• This is a desk job in a standard office environment.
• Job requires working on a personal computer up to 8 hours a day.
• Job requires ability to use a 10-key calculator.

Benefits for the Payment Processing Team Lead:

• Paid Training
• Health and Dental Insurance
• Short- and Long-Term Disability
• 401K match
• Opportunity for growth for Career advancement
• Paid Holidays
• Paid Time off (PTO)

Employment Fraud Warning:

At Radius Global Solutions, we take security and protection of your personal information very seriously. Please be aware of individuals that might approach you by falsely presenting themselves as our employees or representatives. Under this false pretense, they might try to gain access to your personal information or to acquire money from you by offering fictitious employment opportunities on our behalf.

Radius will not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. If you are being asked to pay for equipment fees or some other deposit or application processing fee, even if claimed you will be reimbursed, this is not Radius. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.

The offer or claim will probably be in the form of an email sent from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official company email address. Please take extra caution while examining such an email address, as the scammers may misspell an official company email address and use a slightly modified version duplicating letters.

Radius will not be held liable or responsible for any claims, losses, damages or expenses resulting from scammers. If you suspect a communication is fraudulent or you believe you are the victim of fraud resulting from a job listing, please contact your local authorities.

Radius Global Solutions, LLC is an Equal Opportunity Employer

Equal Opportunity Employer/Veteran/Disabled

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Edina, MN: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Payment Processing: 2 years (Preferred)
• Microsoft Excel: 1 year (Preferred)
• Data entry: 1 year (Preferred)
• Team Lead or Supervisor: 1 year (Preferred)

Work Location: One location

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