DEPARTMENT DESCRIPTION

The HR-Shared Services Organization provides HR, Payroll and Finance support for approximately 13,000 staff, student, and academic employees, in 11 campus divisions, covered by UC Policy or one of 16 Collective Bargaining Units.

JOB SUMMARY

Reporting to the People Services Manager, the People Services Operations Supervisor will lead a team of HR/Payroll professionals, with the goal of delivering exceptional and consistent customer service experience. The incumbent is responsible for leadership, coaching, oversight, accountability, training and development of an integrated team who performs a variety of HR and Payroll duties.

The incumbent will focus on continuous improvement in collaboration with other HR-SSO People Services Operations supervisors and will draw insights from analytics to ensure accuracy and compliance, efficient workflow processes in a high volume and fast-paced service center. The incumbent will influence decisions and bring a data-driven approach to service delivery by the team in support of the university’s organizational excellence efforts.

POSITION INFORMATION

PHYSICAL DEMANDS

• Additional Physical Demands: Sit for long hours at a computer.

WORK ENVIRONMENT

• Employee is personally responsible for following health and safety procedures/guidelines.
• The Smoke and Tobacco Free Environment policy is intended to provide a healthier, safer, and more productive work and learning environment for the entire UC community. The University of California prohibits smoking and tobacco use at all University owned or leased properties, or facilities operated by UC staff or faculty. Smoking and tobacco use are strictly prohibited in indoor and outdoor spaces, parking lots, residential space, and University vehicles. https://ucdavispolicy.ellucid.com/documents/view/271

QUALIFICATIONS

Required:

Minimum Education/Experience

• Experience in a supervisory or managerial role providing leadership to recruit, train, evaluate, mentor, coach, motivate and performance manage staff.
• Progressive/increased responsibility and experience managing a personnel transactions unit in a shared services or similar high volume fast paced, large, complex organization.
• Experience working with human resources and payroll practices, policies, operational procedures and deadlines to interpret and apply Federal State and University employment laws, regulations, and policies governing business activities, confidentiality of records and information and use of technology.
• Experience in planning, developing, and executing new processes and procedures, analyzing workflow and designing efficient business processes.
• Experience with web-based and integrated/automated recruitment, HRIS, payroll and time and attendance systems, spreadsheet, word processing, email, and database and presentation software applications.
• Experience in the principles and practices of business management and effective leadership to ethically manage and oversee operational resources. Specifically, experience with measurement, metrics, and/or KPIs to drive continuous improvement within operation.

Preferred:

Preferred Education/Experience

• Experience working and/or supervising in a remote environment.
• Bachelor’s degree in business administration, Operations or Human Resources Management or equivalent combination of education and experience.

• Skills with UCD/UC proprietary systems, AggieService, UCPath, Handshake, ScheduleOnce, Pipefy and COGNOS Reporting.
• Knowledge of UC and UC Davis personnel policy, procedures, practices and collective bargaining agreements.
• Analytical skills to continue to acquire and enhance working knowledge of employment practices, procedures and law, in a HEERA collective bargaining environment.
• Skills to quickly learn and use a variety of CRM, HRIS, Time & Attendance personnel information systems.

SPECIAL REQUIREMENTS

Background Check

This position is a critical position and subject to a background check. Employment is contingent upon successful completion of background investigation including criminal history and identity checks.

Diversity, Equity, Inclusion and Belonging

At UC Davis, we’re solving life’s most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don’t just maintain - we improve.

We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here.

As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected.

The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.