Job description

SUMMARY:

Under limited supervision, installs, configures, troubleshoots, repairs and upgrades network and end user personal computer hardware, software and peripherals; and performs other related duties as assigned.

STATE OF EMERGENCY:

When normal operations of City departments are suspended or interrupted due to a declaration by the Mayor that a state of emergency exists, all employees will be deemed critical by the City. For the preparation and/or continuation of emergency operations or for special work detail, employees deemed necessary shall be required to work. This is a condition of employment.

ESSENTIAL FUNCTIONS:

(Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)

DUTIES AND RESPONSIBILITIES:

(Which are not in any hierarchical order) 1. Installs, configures, upgrades, maintains and troubleshoots end user computers and peripherals. 2. Responds to inquiries instruct end users on site or over the telephone in the safe and efficient use of their computers and programs. 3. Maintains notes and logs on computer assistance provided, computer settings, and computer asset inventory database. 4. Installs connectivity to network and/or relocates existing hardware to accommodate end user’s relocation within various departments. 5. Troubleshoots hardware and arranges replacement parts from approved vendors or manufacturers. 6. Configures personal computers for new employees. 7. Assists in or provides user requests for special operations or reports. 8. Assists Network Administrator in managing and maintaining a network of systems including security and access. 9. Performs needed assessments with end users and administration with regard to personal computer applications and development. 10. Performs other related duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

(Based on area of assignment) • Knowledge of City, federal and state laws, rules and regulations related to telecommunications and computer information services. • Knowledge of installation, maintenance, troubleshooting and repair of a variety of end user and network computer operating systems. • Knowledge of software installation, set up, configuration specific to needs of end user. • Knowledge of networking protocols and procedures. • Knowledge of basic general office systems that interface with peripheral computer equipment. • Skill in accurately entering programming and configuration data to meet the needs of the department and end user. • Skill in responding to telephone or onsite inquiries related to computer and software problems • Skill in diagnosing and correcting user computer problems. • Skill in utilizing customer service techniques when responding to inquiries and complaints. • Skill in utilizing a wide variety of computer software and databases to retrieve information and statistics. • Ability to establish and maintain effective working relationships with those contacted in the course of work

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT Work involves moderate to heavy work in an office setting. There is frequent need to stand, stoop, walk, climb, crawl, sit, lift heavy objects (up to 25 pounds) and perform other similar actions during the course of the workday. The City of West Palm Beach promotes and maintains a drug/alcohol free work environment through the use of mandatory pre-employment and random drug testing for certain employees

MINIMUM QUALIFICATIONS Associates degree or technical school with a major in Computer Science, Information Technology, or Programming (education will be verified using the “Education Requirements” listed below) and three (3) years of related experience is required, or any equivalent combination of training, education, or experience. A valid Information Technology certification is required.

Alternate Experience: Customer service experience may account for one (1) year of required experience. Preferred certifications include, but are not limited to, CompTIA A+, CompTIA Network+, CompTIA Security+, MCSA: Windows 10, MCSA: Office 365, MCSE: Mobility, and HDI-CSR. A current and valid Florida driver’s license is required. For application purposes, a valid driver’s license from any state (equivalent to a State of Florida Class E) may be utilized; with the ability to obtain the State of Florida driver’s license within thirty (30) days from date of employment

Working Hours: 8:00 AM to 5:00 PM

Reporting Location: 401 Clematis Street, IT 4th Floor

Job Types: Full-time, Contract

Pay: Up to $25.00 per hour

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• West Palm Beach, FL 33401: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 3 years (Required)

Work Location: In person

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