Job Description: TVFCU desires to recruit talented service professionals who embody our overall values and are passionate about the work they do for our membership.

Responsibilities (including, but not limited to):

• tvfcuLIVE Line
  • Handles a variety of service functions, including processing transfers and providing balance inquiries on checking, savings, and loan accounts.
  • Completes account maintenance and cross-sells services.
  • Researches, identifies, and resolves problems related to tvfcuONLINE, tvfcuMOBILE, and debit/ATM cards.
  • Performs other duties as assigned.
• tvfcuLIVE Stream
  • Opens new accounts.
  • Processes payday loans.
  • Completes account maintenance and cross-sells services.
  • Researches, identifies, and resolves problems related to tvfcuONLINE, tvfcuMOBILE, and debit/ATM cards.
  • Originates domestic and international wire transfers.
  • Handles a variety of service functions, including processing transfers and providing balance inquiries on checking, savings, and loan accounts.
  • Performs other duties as assigned.
• tvfcuLIVE Studio
  • Handles all phases of teller transactions. Accepts cash and checks for deposit, cashes checks, and processes withdrawals within designated limits.
  • Demonstrates solid understanding of fraud and other risks associated with ITM transactions.
  • Performs other duties as assigned.
  
  

The schedule for the position is flexible and can vary weekly. The tvfcuLIVE Line and tvfcuLIVE Studio hours are 7:00 AM to 7:00 PM Monday through Saturday; the tvfcuLIVE Stream hours are 9:00 AM to 5:00 PM Monday through Thursday, 9:00 AM to 6:00 PM Friday, and 9:00 AM to 1:00 PM Saturday. Must be able to stay late at a moments notice.

• Previous experience making sound check acceptance decisions, accurately opening and performing maintenance on deposit accounts, and utilizing a variety of third party systems, such as Relationship Manager and Client Central, is preferred.
• Display a professional demeanor with an outgoing personality that connects with our members.
• Possess interpersonal communication skills particularly effective on video and over the phone.
• Knowledge of credit union operations, and credit union products and services.
• Possess ability to ensure compliance with established credit union policies and procedures.
• Possess high analytical skills to solve a wide variety of practical and member service problems with limited supervision.
• Possess ability to perform within a complex, multi-functional technical environment; demonstrate the ability to process and complete transactions in a non-traditional banking environment while offering excellent member service that promotes ongoing usage.
• Ability to assess risk, exercise discretion, and handle sensitive and confidential issues.
• Ability to stand and/or sit for extended periods.

Skills and Other Requirements:

TVFCU requires that candidates possess a high school diploma or equivalent with previous customer experience. Banking and sales experience preferred (but not required).TVFCU opportunities have the potential to develop into satisfying career choices that enable you to learn and grow.

If you are considered for an offer of employment at TVFCU, you must successfully complete a pre-employment screen that includes:

• Verification of education, employment and other pertinent data included on your employment application, and eligibility to work in United States.
• Criminal background check and drug screening.
• Pre-employment credit check required

Pre-employment screening helps TVFCU provide a safe environment for our members and employees, minimize risk, and ensure federal compliance.