Shift: Full time, Days

Reporting to the Physician Support Supervisor, the Physician Support Specialist serves as the front line of support to the physician electronic medical record (EMR) needs. The Physician Support Specialist is responsible for ensuring physician end user expertise by providing appropriate training, guidance and support to make physicians as efficient as possible. This individual will analyze system reporting and rounding data to drive the development of revised and/or new functionality within the EMR and will be responsible for assessing clinical updates and deploying the functionality to end users. Additionally, the Physician Support Specialist will assist the organization in driving key strategic initiatives as they relate to the EMR, physician support and adoption.

1. Facilitates the operationalization of assigned Epic applications and related applications by delivering training and providing ongoing technical support.

2. Prepares materials, leads training and responds to end user questions. Delivers training according to established curricula for assigned applications. Follows lesson plans, adherers to training timelines and utilizes appropriate training materials. Provides one-on-one guidance as needed. Evaluates current curricula and assists with the development and improvement of lesson plans, training materials and proficiency evaluation.

3. Leads out on all physician adoption initiatives as it relates to the EMR system. Analyzes needs and creates content for new modules. Evaluates and implements necessary changes to add-on modules such as EpicCare Link and drives formal and informal training initiatives as necessary.

4. Holds focus groups with key physician stakeholders and works with the Chief Medical Information Officer (CMIO) to evaluate training improvements. Assists Instructional Designers in developing materials to support training materials and delivery.

5. Conducts regular physician drop-in labs to support physicians with personalization of the system, efficiency training, optimization items and workflow issues.

6. Implements and monitors annual quality reporting requirements for implementation within the EMR, designs protocols for implementation and trains users on new functionality or requirements.

7. Works in conjunction with the Medical Staff Services and physician outreach teams to identify new physicians joining the organization and prepare them for working in the EMR. Assists in the onboarding of these physicians by scheduling their training, conducting their training, providing at-the-elbow and personalization support and working with them throughout their time at NCH to develop their technical skills.

8. Manages classroom rosters, attendance, exams and training assignments within the Learning Management System. Tracks proficiency benchmarks and training progress of end users to ensure training goals are met. Identifies operating issues and trends to improve training or system functionality.

9. Provides “go-live” support for new physician offices transitioning to Epic, as well as all upgrades.

10. Participate in organizational strategies as defined by leadership.

11. Adheres to all Northwest Community Hospital standards, policies, and procedures.

Qualifications

1. Associate’s degree in a healthcare related field, information systems or training or an equivalent amount of relevant professional experience required.

2. Technical training experience required.

3. Certification or credential in an Epic physician application strongly preferred. Successful completion of credentialing within four weeks of hire.

4. Epic Systems experience preferred.

5. Demonstrated experience or ability to support physicians in a technical environment.

6. Effective oral and written communication skills.

7. A solid understanding of adult learning theory, human cognition and effective instructional design principles in a variety of educational settings, such as traditional classroom, self-directed study, web-based and computer-mediated environments is preferred.

8. The presentation skills necessary to provide training to audiences of all levels. Expertise in Microsoft Office software, distance learning theory and computer-mediated training software is preferred.

9. The ability to handle difficult learners and situations in a professional and courteous manner.

10. The collaborative skills necessary to function effectively in a team environment.

PHYSICAL REQUIREMENTS:
1. Requires very little physical effort. Requires occasional prolonged periods of standing. May require lifting or moving lightweight material, or rarely lifting or moving of heavy weight material.
2. The flow of work and character of duties involves normal mental and visual attention most or all of the time.
WORKING CONDITIONS:
1. Typical office working conditions. Absence of disagreeable elements. Probability of injury is small.

About Us
Serving Chicago's northwest suburbs since 1959, we are an independent, not-for-profit healthcare system dedicated to providing outstanding care in the communities we call home. Our comprehensive, patient-centered system of care has dozens of locations throughout the area.
Our award-winning care has been recognized on a national level. Some of our top awards include:

• America's 250 Best Hospitals™ Award recipient for three years in a row from Healthgrades®
• Magnet® designation for nursing excellence, received consecutively since 2006
• The Joint Commission's Gold Seal of Approval and Comprehensive Stroke Center designation

Our team includes:

• 4,000 employees
• 1,200 physicians on staff
• 200 primary are and specialty physicians

Annually, we treat an average of 20,000 inpatients and provide:

• 350,000 outpatient visits
• 76,000 emergency department visits
• 38,000 home care visits
• 2,700 newborn deliveries

A growing healthcare system
Over the years, we have continued to grow to meet the area's changing needs. Today, we're a world-class healthcare provider that combines compassionate care with a healing environment, cutting-edge clinical expertise and state-of-the-art facilities, including:

• A 509-bed hospital, including the South Pavilion with 200 private rooms
• The William J. and Marian H. Busse Center for Specialty Medicine, an eight-floor facility housing physician offices, medical specialty services and advanced diagnostic technology
• A Level III NICU, Level II Trauma Center and a dedicated pediatric emergency department
• Five Immediate Care Centers, in Buffalo Grove, Kildeer, Mount Prospect, Palatine and Schaumburg
• 23 physician offices in Arlington Heights, Buffalo Grove, Kildeer, Mount Prospect, Palatine, Rolling Meadows and Schaumburg
• Nine outpatient imaging locations that provide advanc emergency department
• Five Immediate Care Centers, in Buffalo Grove, Kildeer, Mount Prospect, Palatine and Schaumburg
• 23 physician offices in Arlington Heights, Buffalo Grove, Kildeer, Mount Prospect, Palatine, Rolling Meadows and Schaumburg
• Nine outpatient imaging locations that provide advanced imaging technology, including MRI, CT, ultrasound, X-ray and 3D mammography
• 13 clinical laboratory sites in seven suburbs and at the hospital
• 33-bed acute inpatient rehabilitation unit and seven outpatient rehabilitation centers
• The Wellness Center, a premier health and fitness center and spa on the NCH campus
• A full-service, retail pharmacy on the hospital campus