PowerSchool Student Support Specialist
Full Time
Valley View, OH
Posted
Job description
- Bachelor’s degree in Information Technology is preferred.
- Current OAEP Certified EMIS Professional Certification or OAEP Master Certified EMIS
- Professional Certification is desirable.
- Embodies high ethical standards and integrity. Accepts responsibility for decisions and conduct.
- Complies with drug-free workplace rules and association policies/procedures.
- Experience with current Student Information Systems, scheduling, grade reporting, and State/Federal reporting is beneficial.
- Group presentation and customer training experience is desired.
- Help desk system support experience is desired.
- Ability to establish working relationships with co-workers and function as part of a cohesive team.
- Commitment to keep current with work skills essential to the objectives of the position.
- Proficient in the use of computer hardware/software associated with the assignment.
- Ability to conceptualize, evaluate, prioritize and solve complex problems independently.
- Ability to interact comfortably and confidently with the public.
- Consistently dependable and flexible. Open to performing new responsibilities.
- Proficient in office protocols, data entry, spelling, proofreading and the correct use of grammar.
- Record maintenance skills. Ability to accurately compute and record mathematical data.
- Energetic self-starter. Ability to work with minimum supervision. Thorough, gives careful attention to details and effective customer-service.
- Availability to be “on-call” for periodic tasks outside of normal working hours.
- Advances the association’s professional image. Promotes Connect as a premier service provider of Student Records Management System services to organizations.
- Complies with Connect policies/procedures. Maintains open/effective communications. Provides guidance and uses problem-solving techniques to resolve questions/concerns tactfully.
- Promotes a safe, efficient and effective work/learning environment.
- Trains member districts in the use and operation of all components of the student software packages and state and federal reporting, including, but not limited to EMIS. Provides support services that ensure successful use of all student applications.
- Investigates user complaints and suggestions. Makes site visits when appropriate. Work to implement acceptable solutions.
- Develops training materials and supplemental documentation.
- Represents Connect on state and national committees and projects including, but not limited to EMIS. Helps these projects and committees meeting their objectives.
- Serves on committees as directed. Helps participants meet committee objectives.
- Thoroughly tests application patches and releases. Reports results to the appropriate entity.
- Trains organization personnel in procedures required to implement new or modified software.
- Responds to user questions/concerns. Troubleshoots programs to verify problems prior to reporting software issues to the appropriate entity. Provides support to rectify problems.
- Keeps current with state/federal reporting developments including, but not limited to EMIS changes. Attends in-service trainings, workshops and conferences. Works with users to develop forms, procedures and timetables for new application implementations.
- Promotes and utilizes the help desk to manage customer requests.
- Maintains the confidentiality of privileged information. Actively protects the security of the data maintained by Connect.
- Assists with unexpected/urgent situations as needed.
- Participates in staff meetings and in-service training as directed.
- Supports workplace initiatives that enhance personal productivity and advance association goals.
- Takes precautions to ensure safety. Works with supervisors to manage or eliminate risk factors.
- Strives to develop rapport and serve as a positive role model for others.
- Meet the CEU/staff development requirements per Ohio Administrative Code and legislative requirements.
- Sets a professional image for Connect.
- Performs other specific job-related duties as directed.
- Anticipates time constraints. Manages tasks efficiently to meet deadlines.
- Demonstrates professionalism and contributes to a positive work environment.
- Uses active listening, observation, reading, verbal, nonverbal and writing skills effectively.
- Maintains an acceptable attendance record and is punctual.
- Reacts productively to interruptions and changing conditions
- Safety is essential to job performance. Employees must exercise caution and comply with standard safety regulations and association procedures when involved in the following situations.
- Balancing, bending, climbing, crouching, kneeling, reaching, or standing.
- Exposure to adverse weather conditions and temperature extremes.
- Exposure to air-borne particulates, chemical irritants, combustible materials, electrical hazards, equipment vibrations, noises and odors.
- Exposure to blood-borne pathogens and communicable diseases.
- Interacting with aggressive, disruptive and/or unruly individuals.
- Lifting, carrying and moving work-related supplies/equipment.
- Operating and/or riding in a vehicle.
- Performing repetitive tasks for prolonged periods.
- Performing tasks that require strenuous physical exertion.
- Traveling to meetings and work assignments.
- Using a computer keyboard and monitor for prolonged periods.
- Working at various heights, in confined spaces and/or in variable/diminished lighting.
- Working in proximity to moving mechanical parts.
- Job performance is evaluated according to policy provisions adopted by the Connect.
JobID: 3281
Position Type:
Technology/Application Specialist
Technology/Application Specialist
Date Posted:
10/28/2022
10/28/2022
Location:
CONNECT
CONNECT
Date Available:
To be determined
To be determined
Closing Date:
Until filled
District:
ESC - website
Connect is an Information Technology Center serving public, private, and community schools throughout Northeast Ohio.
Until filled
District:
ESC - website
We are seeking a candidate to fulfill a PowerSchool Support Specialist on our Student Support Team.
Open Position: PowerSchool Support Specialist Student Services
Position Start Date: As soon as possible
Minimum Qualifications:
Associates Degree in Information Technology or related skills substantiated by training and/or
work experience.
The following personal skills are important for the successful performance of assigned duties
colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.