Process Improvement Analyst
Full Time
Pleasanton, CA 94588
Posted
Job description
Overview:
Who we are: Founded in 2003, Service Champions is a $100M+ Home Services Company in Northern
California that specializes in heating, air-conditioning, electrical, water, and insulation. We were founded
in 2003. We service, repair, and install systems with our amazing team of technicians. We service all the
surrounding areas around our Service Centers in Martinez, Livermore, Sacramento, and San Jose. This
position is based out of our company headquarters located in Pleasanton, CA. It is a professional
contact center environment where we work hard and have fun.
Who you are: As an A-Player, you are committed to excellence and want to do all you can to help others
achieve the same level of excellence. You are a great listener and can ask insightful, thoughtful questions
that will allow you to skillfully map an unfamiliar process. Adaptable and amicable, you can drop yourself
into any new environment and communicate with ease. You can identify trends & needs of the business,
synthesize the information, think outside of the box, and create streamlined solutions. You can
strategically manage your time and prioritize projects to meet deadlines. Responsibilities:
Education and Experience:
✓ Excellent communication skills, both verbal and written
✓ Advanced understanding of the business functions, workflows, and processes
✓ Intuitive interviewing and interpersonal skills
✓ At least two years of related experience required or related bachelor’s degree
✓ Microsoft Suite: Word, Excel, Powerpoint, & Sharepoint
✓ Experience with Domo/SQL a plus
Pay $35-$43 an hour based on experience
Summary: As our business continues to grow, we are looking for a process analyst to join our new
Process Improvement team. This position will focus on improving processes throughout the business
and will require working with team members & managers throughout the company. The primary
objective for the Process Analyst is to increase the effectiveness of our business processes, resulting in
an “easy to do business” experience for our clients, both internal and external. A thorough
understanding of the business and the department interactions will allow this team member to
effectively map a process, synthesize the information, and identify areas that would benefit from
improvement. A successful Process Analyst will benefit from a positive working relationship with other
supervisors & managers throughout the company to ensure proper & positive communication
throughout the business.
Process Improvement team. This position will focus on improving processes throughout the business
and will require working with team members & managers throughout the company. The primary
objective for the Process Analyst is to increase the effectiveness of our business processes, resulting in
an “easy to do business” experience for our clients, both internal and external. A thorough
understanding of the business and the department interactions will allow this team member to
effectively map a process, synthesize the information, and identify areas that would benefit from
improvement. A successful Process Analyst will benefit from a positive working relationship with other
supervisors & managers throughout the company to ensure proper & positive communication
throughout the business.
Who we are: Founded in 2003, Service Champions is a $100M+ Home Services Company in Northern
California that specializes in heating, air-conditioning, electrical, water, and insulation. We were founded
in 2003. We service, repair, and install systems with our amazing team of technicians. We service all the
surrounding areas around our Service Centers in Martinez, Livermore, Sacramento, and San Jose. This
position is based out of our company headquarters located in Pleasanton, CA. It is a professional
contact center environment where we work hard and have fun.
Who you are: As an A-Player, you are committed to excellence and want to do all you can to help others
achieve the same level of excellence. You are a great listener and can ask insightful, thoughtful questions
that will allow you to skillfully map an unfamiliar process. Adaptable and amicable, you can drop yourself
into any new environment and communicate with ease. You can identify trends & needs of the business,
synthesize the information, think outside of the box, and create streamlined solutions. You can
strategically manage your time and prioritize projects to meet deadlines.
✓ Conduct site observations to identify the resources, methods, and people needed for existing processes
✓ Gather information through process mapping, flow-charting, and workshops. Document processes
thoroughly and synthesize important points
✓ Drive positive & effortless client experience by identifying Quick Wins within the business
✓ Create reporting & presentations using measurable information and provide impartial recommendations
on project next steps
✓ Research & recommend business best practices and technological levers that can be pulled to help
automate & streamline processes to promote efficiency and a positive client experience.
✓ Presenting & training on new processes as needed
Qualifications:
✓ Gather information through process mapping, flow-charting, and workshops. Document processes
thoroughly and synthesize important points
✓ Drive positive & effortless client experience by identifying Quick Wins within the business
✓ Create reporting & presentations using measurable information and provide impartial recommendations
on project next steps
✓ Research & recommend business best practices and technological levers that can be pulled to help
automate & streamline processes to promote efficiency and a positive client experience.
✓ Presenting & training on new processes as needed
Role requirements:
✓ Excellent communication skills – this role requires a significant amount of interdepartmental discussion &
presentation, both verbal and written
✓ Strong organizational skills – able to manage varying tasks and meet deadlines.
✓ Strong analytical and problem-solving skills
✓ Strong self-starter & leadership skills
✓ Intuitive computer skills – requires intermediate to expert Microsoft Office skills, including Excel, Word,
PowerPoint, SharePoint, Forms,
✓ Strong foundational knowledge of the business and various departments to effectively create mapping
and propose solutions
✓ No job too big or too small – be willing to take on any task, but knowing how to prioritize your duties
✓ Excellent communication skills – this role requires a significant amount of interdepartmental discussion &
presentation, both verbal and written
✓ Strong organizational skills – able to manage varying tasks and meet deadlines.
✓ Strong analytical and problem-solving skills
✓ Strong self-starter & leadership skills
✓ Intuitive computer skills – requires intermediate to expert Microsoft Office skills, including Excel, Word,
PowerPoint, SharePoint, Forms,
✓ Strong foundational knowledge of the business and various departments to effectively create mapping
and propose solutions
✓ No job too big or too small – be willing to take on any task, but knowing how to prioritize your duties
Education and Experience:
✓ Excellent communication skills, both verbal and written
✓ Advanced understanding of the business functions, workflows, and processes
✓ Intuitive interviewing and interpersonal skills
✓ At least two years of related experience required or related bachelor’s degree
✓ Microsoft Suite: Word, Excel, Powerpoint, & Sharepoint
✓ Experience with Domo/SQL a plus
Pay $35-$43 an hour based on experience
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