Job description

Prometric is a trusted leader in global test development and delivery solutions for academic, corporate, financial, government, healthcare, professional associations, and technology markets. As a strategic partner, we work closely with clients to advise, develop, manage and deliver comprehensive solutions that feature unparalleled test development and delivery expertise as well as the industry’s most integrated, technology-enabled environment across the world’s most secure testing network or through the conveniences of online testing services.

The Test Center Administrator (TCA) serves as the face of Prometric in test centers around the world. The position requires TCAs to verify candidate identification, monitor exams, and maintain strict policies and guidelines to uphold the highest standards for exam integrity in the world.

Prometric is an Equal Opportunity Employer: Disability/Veteran

Required Conduct:

• Ensure every candidate receives a fair test
• Represent Prometric's vision, mission, and values
• Ensure your test center provides a best-in-class and comfortable testing experience
• Permit only eligible candidates
• Safeguard the test center from misconduct

Responsibilities:

• Maintain and apply expert knowledge of test center policies, practices, and procedures
• Greet examinees and verify identification
• Register and prepare candidate scorecards
• If applicable, digitally scan and record candidate fingerprint identification
• Continuously monitor candidates as they complete exams
• Resolve or report candidate issues with urgency
• Secure all computer software in the test center at all times
• Reboot computer servers and reset passwords as necessary
• Report any occurrences outside company guidelines to corporate management
• Ability to be flexible with scheduling based on Prometric capacity requirements

Required Experience:

• High School Diploma required, college experience a plus
• One to two years customer service related experience required
• Ability to communicate with candidates effectively and with professionalism and authority
• Ability to write detailed reports and correspondence
• Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation
• Familiarity with computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing)

Physical Requirements:

• Capable of lifting up to 40 pounds
• Ability to remain in a stationary position for extended periods of time while administering exams
• Ability to perform periodic walk-throughs
• Visual requirements include the ability to adjust or focus computer screens and view testing room while proctoring
• Frequently positions self to maintain computers in the lab & office setting; including under the desks and in the server closet
• Ability to enroll and pass a background check for administering federal government client exams

Flexible shifts Monday through Saturday between 6:30 am - 1 pm and 12 pm - 6 pm.

Job Type: Part-time

Pay: $14.50 per hour

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

COVID-19 considerations:
Prometric will follow current local/state mask mandates. Persons who experience COVID symptoms; have tested positive for COVID; or have been exposed to persons who tested positive are not allowed in the center.

Ability to commute/relocate:

• Falls Church, VA 22046: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• When would you be able to start work?
• Which shifts are you interested in working: Morning (630AM - 1230PM) or Afternoon (1130AM - 6PM)? What days are you available to work?

Education:

• High school or equivalent (Required)

Work Location: One location

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.