As a not-for-profit financial institution, Redwood Credit Union strives to passionately deliver products and services tailored to meet our Members needs and help them thrive financially. The Product and Service Innovation Specialist at Redwood Credit Union assists in identifying and developing innovative products and services, while enhancing current offerings. Responsibilities include conducting consumer, competitor, market and product research, identifying and defining differentiated opportunities, and supporting activities to launch solutions that improve the Member experience and grow the business. This role will be hybrid out of our Napa or Santa Rosa offices.

The Job (The Big Stuff):

Product Research & Analysis

• Research consumer and Member financial needs, priorities, behaviors, frustrations, and pain points to develop actionable insights. Develop journey maps.
• Benchmark product and service offerings of direct competitors, credit unions, fintechs, and others.
• Analyze market and Member data, demographics, behaviors, and metrics.
• Assess current-state products and services to support processes and operations.
• Develop in-depth product knowledge and relationships in assigned product areas within Redwood Credit Union.

Solution Development

• Facilitate internal meetings, workshops, and discussions to identify, craft, rework, socialize, and advance innovation opportunities.
• Define and recommend strategically differentiated solutions to bring new products or product enhancements to life.
• Partner with Compliance, Finance, IT, Member Experience, and lines of business to understand and address regulatory requirements, financial implications, technology needs, impacts to the total Member experience, and other organizational/operations changes required.

Implementation

• Support activities and projects to implement and launch new products and services.
• Support digital teams in creation of new and enhancements to existing digital experiences.
• Support Marketing & Communications in the development of product marketing strategies and tactics.

What's Needed from You:

• Ability to conduct research, document findings, and make recommendations.
• Proven ability to analyze problems and challenges, identify and evaluate alternatives, and develop sound, effective solutions.
• Strong communication, including verbal, written and presentation skills. Able to prepare and present reports and presentations of analysis, insights, and recommendations.
• Excellent organizational skills and ability to prioritize and successfully manage multiple tasks and deadlines simultaneously.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Proficiency with Microsoft Word, Excel, and PowerPoint or similar.

Preferred Experience:

• A combination of education and experience equivalent to a bachelor’s degree, plus a minimum of three years of relevant experience.
• Strong quantitative analysis aptitude with high attention to detail and accuracy and ability to extract insights from data.
• Experience in product discovery, design thinking or other innovation discovery techniques.
• Financial services industry and/or credit union experience.
• Familiarity with behavioral finance/behavioral economics and consumer financial decision making.
• Skillful facilitation of high impact conversations with the ability to build consensus.
• Strong desire to learn and grow as a product development professional.

Compensation: Base starting range: $37.00 to $49.00 per hour commensurate with experience.

Mandatory Vaccination Policy: As a condition of employment, new hires must be fully vaccinated against COVID-19 on or before the first day of employment (subject to legally mandated exemptions).

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer