Job Summary

• Contributes to defining rPDU offering Roadmap by consolidating global Voice of Customer to define market solutions.
• Collaborate with cross-functional teams to ensure Offering meets customer needs.
• Administer customer facing programs.
• Defines global product requirements, priorities, business case, and release plan.
• Establishes and communicates benchmarks for Competitive landscape to Offering Management team.
• Provides direction to Firmware development team on Offering features.
• Identifies value proposition by customer type.
• Ensure all customer facing offering documentation and marketing collateral is accurate.

Responsibilities :

• Subject Matter Expert on rPDU's for executive, marketing, and sales teams.
• Project Sponsor and interface with Project Management team to approve change requests.
• Analyze competitor products, documenting strengths and deficiencies in core functionality.
• Define, develop, and administer customer facing product evaluation programs.
• Work with firmware developers to ensure product user interface meets industry needs.
• Collaborate with cross-functional teams to establish firmware development priority with relation to bugs and feature enhancements and communicate regularly with firmware developers to make sure customer timelines are being met.
• Defines rPDU service offering and coordinates implementation with Services team.
• Works closely with Quality team to analyze global RMAs and determine action plan.
• Gather & consolidate market intelligence by interfacing with Sales team and Regional Offering Managers.
• Perform and maintain patent reviews for new offerings. Document data and provide details while interfacing with legal team.
• Consolidate and review feedback from Global Tech Support team to create plan to address actionable items.
• Create and maintain Product Documentation including user manuals, quick start guides, and technical documentation. Provide support to regionalize documents as needed.
• Work with Product Marketing team on creation of White Papers, Application Notes, Case Studies, and Articles.
• Provide on-site critical customer consultations when required.
• Interface with other Vertiv teams to coordinate rPDU integration with other hardware and/or software solutions.
• Provide training and general offering support to back-up Offering Management team members.
• Participate in trade shows, key customer visits and on-line marketing presence as required.
• Other duties as assigned.

Accountabilities :

• Analyze and maintain data related to competitive offerings and propose product features to distinguish Vertiv in the marketplace by meeting customer requirements and addressing pain points.
• Increase revenue of rPDU offering globally.
• Contribute to creation of best in market customer facing documentation by providing consistent, accurate, and up-to-date materials.

Requirements :

• Bachelor's Degree in Engineering or related technical degree preferred with 5+ years relevant industry experience; or at least 10 years relevant industry experience in lieu of technical degree
• Strong knowledge of relevant customer segments
• Technical expertise to translate customer needs/pain points to solutions
• Strong written/oral communication, especially in communicating customer needs
• Strong relationship management skills
• Excellent time management skills
• Strong research and analytical skills
• Advanced knowledge in MS Office applications with specific emphasis on Excel.
• Effectively communicates technical information and complex ideas to technically diverse audiences.
  

About Vertiv

Vertiv is a $5.0 billion global critical infrastructure and data center technology company. We ensure customers’ vital applications run continuously by bringing together hardware, software, analytics and ongoing services. Our portfolio includes power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs around 20,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com.