Job description

We are searching for a Product Support Representative II on behalf of our client, a leader in the transportation logistics world, headquartered in Beaverton, Oregon. Our client is a medium sized company that operates the largest truckload freight marketplace in North America.

This is your opportunity to bring your expertise and experience to our client's world-class customer service team that provides their customers with exceptional support and has helped them to transform the industry.

This fully remote, work from home opportunity, is open to applicants who are full time residents of the following states: AK, AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, ID, IL, IN, KS, KY, LA, MA, ME, MT, MO, NC, ND, NE, NH, NM, NY, OK, OR, PA, RI, TN, TX, UT, VT, WI, WV.

Candidate Profile:

• Organized and detail-oriented with strong communication skills
• Ability to identify and solve customer technical issues through a high degree of understanding of company products
• Ability to produce consistently high-quality technical support while maintaining excellent documentation
• Advanced customer service skills and passion for helping customers and resolving issues
• Shares knowledge and encourages others to succeed

Duties and Responsibilities:

• Deliver exceptional technical support to customers
• Respond to support requests and acts as a technical advisor for company supported products
• Analyzes customer issues to distinguish usability issues from technical issues
• Assist product development by being a voice of the customer and expressing problems, concerns, and requests
• Provide training and industry knowledge to customers on company products
• Coach and mentor junior team members
• Respond and resolve billing inquiries
• Assist with load posting and searching capabilities
• Manage and update customer information accurately

Requirements:

• High School diploma or equivalent
• At least one year of direct experience delivering technical product support in a call center environment
• Excellent written and verbal communication skills and ability to effectively present information and respond to inquiries
• Strong analytical and problem-solving skills
• Ability to adhere to established business rules and maintain highly accurate documentation
• Basic technical ability to resolve customer issues and assist as needed
• A hard-wired connection from the laptop to the router/modem with an ethernet cable is required (wireless, satellite, microwave, and cellular hotspot connections do not qualify because they can compromise security and call stability)

Schedule:

• Full time hours with various shifts available Monday-Friday with employees scheduled for 1 weekend/month on a rotating basis
• Candidates from any time zone will be considered, but must be willing to work Pacific Time (PST) hours
• Ability to attend onsite team building and training opportunities preferred

Pay and Benefits:

• $19/hr to start with opportunities for growth. Advancement within the team and the company on a larger scale is strongly encouraged and supported!
• Company provided a laptop and optional equipment as needed for productivity
• This is a temp-to-hire position offered by Abbott & Associates, Inc. with their client company. Once you are hired on permanently, you will gain access to the client company's comprehensive benefits package that includes medical, dental and vision coverage, flexible savings accounts, 401K, Life and AD&D insurance, a comprehensive Paid Leave program (4 weeks for the 1st year), and a Tuition Reimbursement program

Candidates who receive an offer of hire will first be required to pass a criminal background check. All candidates must be authorized to work in the U.S.

Who is Abbott & Associates Professional Placement?

We are a family-owned and operated staffing agency working in the Oregon and SW Washington market since 2002. We are a Woman Business Enterprise and Emerging Small Business certified company, also accredited by the Better Business Bureau.

Abbott & Associates was recognized as a 2018 Finalist for the Excellence in Family Business awards by the Austin Family Business program at Oregon State University.

Abbott & Associates has been rated as one of America's Best Temporary Staffing Firms of 2020 and 2021 by Forbes!

Why you should work with us:

Work with a small, locally-owned staffing agency that takes a personally tailored approach to every match they make. Helping people is our greatest passion and what drives us everyday. With Abbott & Associates you won't just feel like a number, you will feel like family!

Visit our website to learn more about us or simply do a quick google search to read the wonderful things people have said about working with us!
www.abbott-associates.com

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• Weekend availability

Work Location: Remote

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