Job description
Job Description:
The Production Technician facilitates with fulfilling customer’s paid sales orders in preparation for shipping. technicians validate device functionality, unbox and sim, scan, stage & kit, apply external cases/screen protectors or other customer requested device manipulations and/or follow written work instructions to configure devices to customer specifications.
Specific job responsibilities
- Understand Quality Management System and apply standard operating procedures.
- Understand and use good documentation practices for all work-related correspondence.
- Phone check incoming inventory.
- Unbox and Sim devices for customer orders.
- Scan and send device identifiers to Verizon or internal teams for activation.
- Stage, Kit, apply liquid glass or screen protector, Asset tag, and/or additional device manipulation based on paid sales order or specific customer work instructions.
- Follow written and verbal instructions while documenting progress in Netsuite or another digital database.
Qualifications and Education Requirements
High school diploma or GED equivalent.
Preferred Skills
- Experience in device manipulation, setup, and configuring mobile hardware/software.
- Working independently or in a group setting to complete written or verbal instructions.
- Multi-tasking and detail oriented.
Training:
- Production Technicians go through 2 weeks of on-the-job training.
- Production Technicians will complete role specific training based on training matrix.
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