Job description

Delivers specific delegated tasks assigned by a supervisor in the Operations Management job family. Identify ways to streamline operational procedures between or within departments. Manages program and project implementation and makes significant contributions to department goals and planning efforts. May assist in business processing, service levels and reporting. Is responsible for preparing and reviewing key statements and document related to business operations / Finance Operations or key accounts. May gather results and prepare reporting for distribution to clients. Ensure that production levels and targets are achieved and effective processing controls are in place. Completes day-to-day Business Operations / Finance Operations tasks without immediate supervision, but has ready access to advice from more experienced team members. Tasks involve a degree of forward planning and anticipation of needs/issues. Resolves non-routine issues escalated from more junior team members.

As a Pharmacy Program Management Sr Analyst, you will be working on a team building and maintaining custom client relationships and solutions. You will work independently while fully supported by a phenomenal leadership team focused on providing exceptional service to our clients.

Here’s how you’ll make an impact:
Manage relationships related to specific pharmaceutical clients and programs
Research, gather, and analyze data to create a clear picture of needs and potential solutions
Manage client escalations as needed
Present data externally with an ability to communicate to all levels
Collaborate with other key areas of the business
Complete day-to-day Business Operations tasks without immediate supervision, but have ready access to advice from more experienced team members
Identify ways to streamline operational procedures between or within department

What you need to do the job:
High School Diploma or equivalent required
3+ yrs healthcare or pharmacy related experience
2+ yrs client management or specialized customer service experience preferred
Proven ability to multi-task, prioritize, and support multiple projects while meeting deliverables
Proficient computer skills including all Microsoft office applications
Ability to create excel documents, manipulate and analyze data and present solutions
Strong forward planning mentality including awareness and anticipation of needs/issues
Exceptional Communication skills, with both internal and external business partners
Flexible and agile, ability to pivot based on market demands
Independent worker with strong problem solving skills
Eager to learn and proactive in expanding end to end knowledge

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 50,000 - 83,400 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .

About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

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