Job description
Job #
039414
Department Code
40303-1160
Department
Student Experience
Job Title
Program Coordinator
Location
Syracuse, NY
Pay Range
Commensurate with Experience
Staff Level
S4
FLSA Status
Non-exempt
Hours
Standard University business hours
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
Hours may vary based on operational needs.
Job Type
Full-time
Campus
Syracuse, NY
Unionized Position Code
Not Applicable
Job Description
The Program Coordinator works with the Director to engage parents and family members of the university’s undergraduate student population. By facilitating collaborations with departments across the university, the Program Coordinator supports student success and creates opportunities for parent and family involvement in the student experience.
The Program Coordinator is responsible for triaging family needs and making appropriate referrals.
The position supports families in solving problems and identifying appropriate resources and often fields critical feedback from the parent and family constituency on behalf of the University.
The Program Coordinator is responsible for working with the Student Experience communications team on the production and distribution of department communications and publications in order to follow University branding and communications guidelines. The staff member is a key player in the planning and implementation of Family Weekend and the family orientation component of Syracuse Welcome.
The staff member will also take a lead role in scheduling, securing presenters, and facilitating virtual initiatives for family engagement with the University. The staff member will develop and administer assessment for all programs and initiatives.
The Program Coordinator is responsible for triaging family needs and making appropriate referrals.
The position supports families in solving problems and identifying appropriate resources and often fields critical feedback from the parent and family constituency on behalf of the University.
The Program Coordinator is responsible for working with the Student Experience communications team on the production and distribution of department communications and publications in order to follow University branding and communications guidelines. The staff member is a key player in the planning and implementation of Family Weekend and the family orientation component of Syracuse Welcome.
The staff member will also take a lead role in scheduling, securing presenters, and facilitating virtual initiatives for family engagement with the University. The staff member will develop and administer assessment for all programs and initiatives.
Qualifications
- Bachelor’s degree and 5 years of experience in a higher education setting strongly preferred.
- Must have propensity for problem solving, experience writing, editing and distributing communications, experience in event planning and implementation.
- The successful candidate must have skills and abilities to build relationships with constituents and manage confidential information.
Job Specific Qualifications
- Thorough knowledge of Microsoft Word, Microsoft Excel, and Microsoft PowerPoint.
- Strongly prefer candidates with Microsoft Access, Adobe Creative Suite, and web editing skills (e.g., WordPress).
- Basic knowledge of PeopleSoft Student Records is a plus.
Responsibilities
- With the direction of the Student Experience communications team and within the guidelines of University Communications: share responsibility for the administration of The Orange Family Connection CampusESP Portal and a closed Facebook Group (over 7,000 members) and appropriately engage with families. Monitor activity on four or more parent-administered Facebook groups to share trending issues with Directors and other divisional and University-wide leadership. Contribute to the department’s communications plan.
- Provide information, resources and referrals for parents and families by addressing their questions and concerns via phone and e-mail. Act as a liaison between families and University departments. Occasionally respond to families on behalf of other University departments and senior leadership.
- Schedule programs/entertainment and handle detailed operational logistics for the University’s annual Family Weekend (annual attendance exceeds 5,000 people). Requires collaboration and regular interaction with multiple University departments including Athletics, Parking and Transportation Services, Food Services, the Department of Public Safety, school/college advising and student support leadership, etc. Recruit, train, schedule, and provide direction for 40-plus student and staff Family Weekend volunteers.
- Work with the Director to schedule, secure presenters for, and market the parent and family component of Syracuse Welcome new student orientation. Manage and staff a drop-in area for new families during Syracuse Welcome to have questions answered and gather resource information. Recruit, train and supervise 8 to 10 students that serve as formal resources during family orientation and Family Weekend and contribute to The Orange Family Connection. Coordinate participation in up to ten admissions/recruiting events and represent the office at events.
- Schedule virtual/online education opportunities for parents/families in support of student development and success. Maintain a resource library of video, audio, articles, etc. for parents and families. Management of and regular updates to the Parent and Family Services website.
#HEJ
Physical Requirements
Not Applicable
Tools/Equipment
Not Applicable
Application Instructions
In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit www.syracuse.edu.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit www.syracuse.edu.
About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement
Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Diverse and Inclusive Campus Community
Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.
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