Job description

WE OFFER EXCELLENT BENEFITS:

• FREE Medical Insurance
• FREE Dental Insurance
• Sick leave (1 week paid sick leave immediately upon hire plus regular sick leave accrual)
• Vacation (Minimum of 2 weeks paid vacation)
• Discounted health memberships
• Retirement (Employer contribution-3% contribution and an additional 3% employer match)
• FREE Long-Term Disability Insurance
• FREE Life Insurance
• 13 Paid Holidays
• Staff Tuition discounts for St. Anne's Children & Family Center

CCEW
CCEW is an equal opportunity employer. All employees and potential employees will be recruited, selected, trained, promoted, compensated and, if necessary, disciplined or terminated without regard to sex, gender, race, ethnicity, national origin, citizenship, immigration status, religious affiliation, marital status, military veteran status, age, pregnancy, sexual orientation, gender expression or identity, disability, genetic information, or any other basis protected by law.

Job Summary

The Program Director provides leadership and vision to promote the highest level of service delivery to residents of the Catalyst Emergency Supportive Housing Program. This position directs day-to-day operations and supervises supportive services staff. The Program Director supervises the supportive service team and Operations Coordinator, in addition this position functionally supports and coordinates with Behavioral Health professionals located on site. The Program Manager will ensure that operations and support teams provide services in a fair, respectful, trauma informed, and culturally proficient manner consistent with Catholic Charities mission.

Job Duties/Responsibilities

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job.

• Oversee the development of goals and action plans to implement the portfolio of supportive services offered to residents of the Catalyst Emergency Supportive Housing Program.
• Direct service staffing to ensure adequate coverage for all support programs and services embedded within the Catalyst program.
• Provide paid staff and volunteers with the training, supervision and support they need to carry out their responsibilities in a competent and professional manner.
• Work in collaboration with the CHV property management team to develop and implement extensive project management integration strategies to improve resident wellness/stability, ensure that we are good neighbors, and effective community partners.
• Directly supervise the services team including Care Coordinators, Peer Supports, and Behavioral Health Specialists. Providing training, coaching, and support for this team to ensure they are able to meet and support resident needs. Complete annual performance evaluations and hold employees accountable to agency wide policies and expectations.
• Directly supervise the Operations Coordinator and ensure this position has the support, training, and coaching necessary to lead the on-site 24/7 operations of the project. Ensure this team is able to conduct duties, meet expectations, and manage daily tasks.
• Integrate Catholic Charities-wide efforts of addressing social determinants of health in housing, ensuring all services are trauma informed, and implementing strategies of ensuring services and hiring practices are addressing race, equity and inclusion disparities.
• Collaborate in the design and implementation of community awareness and marketing plan for the program.
• Continue to educate community stakeholders on the Catalyst Emergency Supportive Housing program.
• Collaborate in the development and implementation of a detailed operating budget based on data regarding cost per resident served, case load/fidelity model benchmarks, and integrated funding sources to ensure a balanced budget.
• Ensure program compliance with data tracking, case management notes, shift notes etc. utilizing the agency's Salesforce data platform.
• Monitor and implement contract compliance across all Catalyst Supportive Programs.
• Ensure that facility and programs are in compliance with all applicable contractual, licensing, staffing, and safety mandates.
• Advocate for systemic change that improves the lives of low-income, homeless individuals, represent the Catalyst program in the community to provide feedback to the local continuum of care and assist with system change, and serve as designated liaison with identified community agencies and institutions that are collaborating in service delivery to target populations.
• Develop and sustain successful working relationships with community partners to enhance the effectiveness and scope of housing and service opportunities available to individuals served by the Catalyst Program.
• Develop partnerships and positive relationships with neighbors of the Catalyst project to foster a health neighborhood.
• Uses appropriate administrative, fiscal, physical, and technical safeguards to ensure the confidentiality, integrity, and security of CCEW client protected health information (PHI), per regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
• Will regularly utilize all forms of communication (email, text, phone, etc.) and database practices necessary for this position and as directed by the Managing Director.
• As a mandated reporter, follows all procedures outlined in agency policies and procedures to report to the proper agency when there is suspicion and/or confirmation that a child or adult has been a victim of abuse or neglect.
• Adhere to the tenets of Catholic Social Teaching and Catholic Doctrine.
• Perform related functions, including advocacy, to support the mission of Catholic Charities.

Job Qualifications

To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job.

Education/Experience: to perform this job successfully, an individual must have a Bachelor's Degree in a related field, plus three (3) years' experience in a leadership/residential setting; or an equivalent combination of education and experience. Knowledge of community resources, experience in direct client services and case management. Experience working with issues of homelessness, poverty, and violence against marginalized groups preferred.

Certificates/Licenses: To perform this job successfully, an individual must have a valid Driver's License and ability to drive for work use. Successfully pass background check applicable to position.

Physical Abilities: To perform this job successfully, an individual must be able to:

• Regularly sit, stand, climb, walk, hear/listen, talk
• Frequently lift up to 25 pounds, pull/push, carry, grasp, reach, stoop, kneel
• Occasionally crawl
• Clearly see 20+ feet, with or without corrective lenses, ability to focus
• Proof of COVID-19 vaccination upon hire

Mental & Other Skills/Abilities: To perform this job successfully, an individual must have the:

• Adaptability: ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
• Analytical Ability: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
• Attendance: ability to consistently arrive and be able to work as scheduled.
• Computer/Technical Ability: working knowledge of: Word Processing software, Spreadsheet software, Internet software
• Dependability: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
• Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population's culture and socioeconomic characteristics.
• Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
• Language Ability: ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; ability to write reports, business correspondence, and procedure manuals; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Mathematical Ability: ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Motor Coordination: the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.
• Problem Solving Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
• Quality Management: ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one's work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.
• Reasoning Ability: ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Supervisory Skills: ability to carry out supervisory responsibilities in accordance with the Company's policies and applicable laws. Applicable supervisory responsibilities include: interviewing, hiring, training, and coaching employees, planning, assigning and directing work, reviewing performance, appraising/disciplining employees when necessary, addressing complaints and questions and resolving problems.
• Emotional Intelligence: Have the ability to recognize own limitations and respond to difficult situations.

Workplace Environmental Conditions

While performing the essential duties/responsibilities of this job, the employee will be:

• Noise Conditions: exposed during a shift to constant or intermittent sounds at moderate to loud levels of sound dependent upon the activities of the Shelter.
• Exposure to Trauma: Employees of Catholic Charities Eastern Washington provide direct services to vulnerable community members including those who have behavioral health challenges and those who have been exposed to trauma.

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