Job description
The Program Support Specialist at Hope for Prisoners (HFP) is responsible for providing programmatic, administrative, and technical support for the Workforce Innovation Opportunity Act (WIOA) department. This position schedules, reviews, analyzes, and updates data to ensure program compliance.
HFP is a growing organization with strong community partners including Las Vegas Metropolitan Police Department and the Las Vegas faith-based community. Understanding and embracing the organization’s culture and the community resources available are essential to client success.
Duties and Responsibilities:
Typical duties will include, but are not limited to:
- Assist staff with coordinating the intake process, orientations, leadership workshops, and graduations
- Responsible for developing and managing the department calendar, workshop activities, and other special programs
- Coordinate the WIOA quality assurance process for all Career Coaches, Re-entry Supervisor, and Program Manager
- Manage the WIOA client follow-up process for programmatic performance outcomes including client engagement and data input
- Accurately and timely record program data in the MIS system and accurately maintains all necessary forms
- Work collaboratively with community partners and the One-Stop Delivery System to assist clients in accessing various services and community resources
- Proctor various assessments including some high-stake environments such as WorkKeys and Casas
- Act as back-up to the Operations Specialist as needed
- Perform other related duties as assigned
Education and Experience
Required:
- Associates degree or equivalent education and/or experience
- Minimum one-year experience as Program Support Specialist, Quality Assurance Specialist, Administrative Coordinator, or relevant experience
- Experience with compliance audits
- Experience in WIOA grant-funded programs, workforce development, or career services
- Excellent communication skills, both written and verbal
- Superior organizational and time-management skills
- Excellent computer skills with experience in Office Suite
- Ability to establish good professional relationships with staff, employers, clients, and diverse populations
- Ability to function in a fast-paced environment
- Must possess a valid Class C Driver's license as travel is required
Preferred:
- Bachelor’s degree or equivalent education and/or experience
- Three plus years’ experience as Program Support Specialist, Quality Assurance Specialist, or Administrative Coordinator
- Familiarity with reentry populations
- Accounting/Finance background a plus
Job Type: Full-time
Pay: $38,000.00 - $43,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Las Vegas, NV 89106: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 3 years (Preferred)
- Accounting: 1 year (Preferred)
- Quality assurance: 1 year (Preferred)
- Compliance management: 1 year (Preferred)
Work Location: One location
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