Job description

A day in the life of the Project Manager - Implementations may include:

• Managing and leading the implementation process for assigned accounts within defined timelines.
• Acting as main point of contact for the client, providing consultancy and expertise throughout the implementation process.
• Developing and maintaining detailed project plans for each implementation.
• Leading weekly virtual project meetings with the client, producing agendas and follow-up call notes.
• Liaison with vendors/suppliers as necessary on behalf of the client relative to the implementation of client preferred relationships or programs.
• Ensuring the implementation project remains on track, all tasks completed within deadline.
• Drafting the scope of work outlining custom implementation deliverables.
• Identifying issues that could delay the implementation process; understanding and pre-empting potential risks and mitigating unexpected issues that arise.
• Identifying the scope creep and addressing accordingly.
• Delivering on all details of the implementation, coordinating with various department stakeholders as appropriate.
• Recommending resources and solutions based on client requirements and requests.
• Actively participating in internal implementation meetings to discuss project statuses, problem resolutions, client feedback, and coordination of internal resources.

• Successfully managing multiple/simultaneous implementations by ensuring project timelines are met and client/team member issues addressed.
• Building new accounts in internal account management system (AMP); updating accordingly throughout the implementation.
• Supporting multi-national and global implementations in coordination with in-country affiliations and resources; advocating on behalf of Fox clients when working with multi-national partners.
• Conducting in-person and virtual client launch sessions to acclimate travelers, coordinators/arrangers, and administrators to new technology and processes; online booking tool training.
• Conducting post-implementation handover meetings with client to Client Solutions Manager.
• Leading project management tasks on cross functional projects supported by the PMO.
• Updating knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
• Maintaining a favorable and collaborative working relationship with team members in all departments to foster an environment of trust and mutual respect. Driving standards and best practices whenever possible and effectively fostering a culture of engagement.
• Enhancing the organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Being innovative and recommending new approaches, policies, and procedures to effect continual improvements in efficiency of operations and services performed.
• Other duties, projects and alternate assignments as determined by business need.

You’ll love this job if you:

• Have project management and organizational skills
• Possess process management and quality skills
• Have personal effectiveness and credibility
• Are customer-focused and service-oriented
• Have communication proficiency – verbal and written; appropriate use of grammar
• Possess information gathering and monitoring skills
• Have negotiation skills
• Are highly adaptive and have change management skills
• Are strategically oriented; have the ability to collaborate
• Possess sound judgment and decision-making ability
• Have attention to detail and accuracy
• Can comfortably deal with highly complex situations
• Have flexibility; ability to work efficiently and effectively with frequent interruptions

This opportunity might be for you if you have:

• A Bachelor’s degree with a minimum of two years client-facing travel/project management/client management experience is preferred.
• An understanding of corporate/business travel management practices.
• Strong project management and analytical skills; can manage workflow to meet deadlines.
• Successful experience working directly with clients to resolve complex implementation issues.
• Demonstrated ability to establish and maintain an effective follow up system to ensure timely and accurate handling of information requests.
• The ability to initiate and build positive relationships with all levels, both internally and externally.
• The ability to communicate with confidence and create a credible impression to clients, both written and verbal (one-on-one, small groups, and to large audiences).
• The capability to deliver clear, compelling presentations to all levels within an organization. Effectively manage group interaction throughout the presentation.
• Understanding of travel technology and travel management operations. Experience with online booking tools and agency mid/back office systems strongly preferred.
• Highly organized capabilities with a keen eye for detail.
• Aptitude to identify operating challenges/roadblocks and quickly apply tactical solutions as well as contributing to fundamental/strategic changes.
• Ability to drive change and influence in the face of possible resistance.
• Effective time-management skills and ability to work in a deadline-driven environment; ability to handle multiple tasks simultaneously and establish work priorities.
• Advanced working knowledge and proficiency in Microsoft Office Applications, along with strong technical skills.
• Self-motivation; demonstrate initiative with a strong commitment to personal goals, objectives and work ethic.
• Ability to work flexible hours to meet the needs of the client.
• Willingness and ability to travel to client locations throughout the United States; occasional overnight travel may be required.

As one of Wisconsin’s largest travel companies, Fox World Travel has excellent perks for all Fox associates including but not limited to: competitive wages, flexible time off (vacation, sick, personal), FAM Dollars to help you explore the world, remote work, a full benefit package including medical, dental, vision, disability, company sponsored life insurance, tuition reimbursement, 401k contributions, end of year perks, and a fully engaged leadership team dedicated to treating associates like part of the family!
If you share in our passion for teamwork, our vision to have culture, engagement, and innovation at the heart of all our initiatives, we want you to come soar with Fox World Travel! If you fit the description AND meet the qualifications, please don’t hesitate to apply online at www.foxworldtravel.com/careers.
Work hard, play hard and travel often with the Fox World Travel Team today!
Fox World Travel is proud to be an Equal Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all associates to work.

Job Type: Full-time

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