Job description

Do you want to be a Super Host?!
We are looking for a highly motivated individual with Super Host qualities!

Your focus will be to provide the highest quality customer service and hospitality to our guests.

Who is Easy Stay:
We are a growing company that manages move-in-ready furnished homes & apartments throughout Metro Detroit! We strive to "hire for life" by providing great pay, upward mobility, and management training. We focus heavily on growth, because growth allows us to provide upward mobility and to solve problems in our business. Most of All - we like having fun, and we look forward to meeting you!

Who are we looking for:
We are looking for a highly motivated and qualified Property Host! Your role is to create and maintain a 5 star guest experience for those staying with Easy Stay. The Property Host duties and responsibilities include being the primary communicator with our guests (in-person, messaging, text, phone, etc); overseeing all check-in and turnovers between guests; assisting with any requests, feedback, and guest concerns; and managing the cleaning and maintenance to ensure the property is in peak condition for the stay.

This person should be detail oriented, have strong communication & organizational skills, and be a dependable team player. The Property Host should be an individual who enjoys working in a fast-paced, high growth environment. Ultimately, this position should be able to ensure the smooth operations of Easy Stay and help to improve company procedures and day-to-day operation.

Responsibilities:
- Complete control and management of assigned properties
- Communication/ relationship with guests – before, during, and after stay – ENSURE 100% satisfaction!
- Creation of new furnished rental profiles
- Scheduling of photographer for new units
- Management of cleaners between turnovers, assisting with cleaning, and new units post construction
- Fielding of maintenance and repair calls and farming out requests to the appropriate repair personnel
- Quality control – visiting units before check in of new guest to ensure everything is PERFECT before check -in
- Ordering of materials to replenish or supply units with items like laundry detergent, soap, paper towel, toilet paper, etc.
- Spearheading furnishing of units (purchase on amazon, facebook marketplace, target, etc), replacing furniture where necessary in existing units

Qualifications:
-Strong interpersonal, oral and written communication skills
- Independent self starter, highly motivated
-Familiarity with Microsoft Products
-Experience in service-based businesses, especially high growth situations
-Excellent time management skills and ability to multi-task, change gears quickly, and prioritize work
-Attention to detail and problem-solving skills
-Excellent written and verbal communication skills
-Strong organizational and planning skills in a fast-paced environment
- Hospitality / Property Management Experience Preferred

Some of what we have to offer:
-Base Salary + % of gross revenue + bonuses ($50,000+)
-Flexible work schedule and work from home days available
-Company holidays
-Monthly cell phone reimbursement
-Company laptop
-Annual performance/salary review
-A close-knit, open, working atmosphere
-Upward mobility. We expect to double in size over the next two years and will need our staff to grow and evolve as the company grows
-Catered lunches and plenty of trips to our favorite local lunch/ dinner spots!

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• Flexible schedule
• Professional development assistance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Royal Oak, MI 48067: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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