Job description

Our Core Values

• Customer Satisfaction: We value our clients and consider them our long-term business partners. We are committed to providing quality solutions and excellent service.
• Culture: We offer an awesome work environment where people are passionate about technology.
• Growth: We are expanding rapidly into new markets, launching new services, and are uniquely positioned in the SaaS industry.
• Support: We champion learning and believe the most successful people are those who feel empowered to ask questions, make decisions, and take risks.

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What We Offer

• Since 2016, we have had an Executive Leadership Team with a track record of growth in multiple industries of software development
• Excellent work-life balance
• Hybrid to full remote opportunities
• Competitive salary and 401k plan with company match
• Medical, Vision, Dental, Life Insurance
• Professional Development assistance towards classes and certifications
• Pet-friendly office

Workd is seeking a talented Quality Assurance Manager to join our team in Farmington Hills, MI or remotely!

Supervisory Responsibilities:

• Hires and trains quality assurance staff
• Oversees the daily workflow and schedules of the department
• Conducts performance evaluations that are timely and constructive
• Trains and motivates employees to ensure that quality standards are met

Duties/Responsibilities:

• Develops, implements, and manages processes to ensure that products meet required specifications for quality, function, and reliability prior to delivery
• Identifies and sets appropriate quality standards and parameters for products
• Communicates quality standards and parameters to QA team, product development team, and other appropriate staff
• Participates in product testing
• Identifies and analyzes issues, bugs, defects, and other problems, particularly when problems recur in multiple products; recommends and facilitates solutions to these issues
• Reviews client, customer, and user feedback
• Coordinates product testing processes
• Creates and implements company quality standards
• Accomplishes quality assurance objectives by monitoring, reviewing, and enforcing policies and procedures
• Achieves quality assurance operational objectives by contributing to information analysis
• Validates quality processes by establishing product specifications and quality attributes
• Maintains and improves product quality by completing product, company, system, and compliance audits
• Prepares quality documentation and reports by collecting, analyzing, and summarizing information and trends

Required Skills:

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Strong supervisory and leadership skills

Education and Experience:

• Bachelors degree in Business, Engineering, or field related to the products being developed required
• Three to five years of experience in related field required with supervisory experience a plus

Candidates must be authorized to work in the U.S.

To apply, please submit your resume for our review.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?

Education:

• Bachelor's (Required)

Experience:

• Supervising: 3 years (Required)
• SaaS: 3 years (Required)
• Agile: 3 years (Required)
• Quality assurance: 3 years (Required)
• Software testing: 3 years (Required)

Work Location: Remote

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