Employee Mission – Quality Engineer

The Quality Engineer is responsible for delivering unsurpassed customer experiences by responding urgently to all concerns and driving continuous improvement projects to prevent reoccurrence of systemic issues. This individual develops and maintains highly effective relationships with all site and commercial team members by communicating frequently.

Key Outcomes:

Organization Development (10%):

• Achieve ‘meets or exceeds expectations’ (3.0 or higher) Halogen Performance Management ratings for all Manage by Objectives (MBO’s) and Key Responsibilities
• Interface effectively with other functions to maximize success and increase expertise across the entire organization this is measured by annual 360-degree feedback.
• Actively participate in all safety and wellness programs.

Core Results (80%):

• Continuous Improvement:
  • Meet or exceed site Quality metric.
  • Drive continuous improvement projects for systemic/trending issues to reduce YOY impact by 15%.
  • Implement and facilitate corrective actions for internal and external customer complaints.
• Customer (internal/external) Communications:
  • Urgently respond to all customer technical and/or quality concerns.
    • New inquiries < 24 hours
    • Claim closure < 30 days
  • Communicate and manage claim investigation, including providing response timelines expectations, with customers and internal team (BDMs, operations manager and customer service).
  • Inform department managers of all quality non-conformances that was tied to their department, working as necessary to facilitate corrective actions.
  • Authorize, disposition and track MRB material (targeting < 48 hour disposition).
  • Partner with purchasing to facilitate cross-functional investigations regarding supplier complaint resolution.
• Technical Knowledge and Communication:
  • Document and formally report all quality complaints monthly, including current status and steps taken to prevent re-occurrence (customer complaints, material held in impound, supplier claims, project updates, etc.)
  • Develop a robust knowledge of products, applications, and end-use processes.
  • Utilizes knowledge of Operations and end-use application to effectively disposition any non-conformances and speak to customers.

Enterprise Value Creation (10%):

• Develop and implement a Quality Management System (QMS).
• Provide the voice of the customer and write control plans for product development, new suppliers and any acquisitions that are supported by the site.
• Write and implement procedures and process flows for job duties and specifications.
• Control plans are written and maintained for all products and machines.

Required Attributes:

• Engineering degree.
• Professional, Positive Attitude, Team Worker, Computer Skills – Windows Office Programs (Outlook, Excel, Word), Communication Skills (Verbal/Written), Problem Solver, Organized, Data-driven.